Exams

Exam MS-720: Microsoft Teams Voice Engineer

Warning

This exam retired on June 30, 2023. A replacement exam, Exam MS-721: Collaboration Communications Systems Engineer, is available.

Candidates for this exam are Microsoft Teams voice engineers that plan, design, configure, maintain, and troubleshoot integrated communications solutions at an organization. They must be able to translate business requirements into technical architecture and designs for communication solutions.

Candidates are familiar with telecommunication technologies and have experience with Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans. Candidates also manage devices certified for Microsoft Teams, audio/video conferencing, and voice migration.

Candidates collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. They also work with administrators for other workloads, including networking, identity, licensing, security, and compliance.

Important

On May 31, 2023, the Microsoft 365 Certified: Teams Voice Engineer Expert certification was replaced by Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate. Both names will appear on your transcript. Read the blog post.

Part of the requirements for: Microsoft 365 Certified: Teams Voice Engineer Expert

Related exams: none

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  • Exam MS-720: Microsoft Teams Voice Engineer

    Languages: German, English, Spanish, French, Italian, Japanese, Portuguese (Brazil), Chinese (Simplified), Chinese (Traditional), Korean

    Retirement date: **

    This exam measures your ability to accomplish the following technical tasks: plan and configure Microsoft Teams Phone; optimize network performance; plan and configure Direct Routing; configure and manage Microsoft Teams Phone for voice users; plan and configure Microsoft Teams clients and devices; and monitor and troubleshoot Microsoft Teams Phone.

    Price based on the country or region in which the exam is proctored.

    We strongly recommend that you register for an exam with a personal MSA account. If you register with an organizational (work/school) AAD account, your exam records will be lost if you leave your organization and they will be unrecoverable.

Assessed on this exam

  • Plan and configure Microsoft Teams Phone (25-30%)
  • Optimize network performance (5-10%)
  • Plan and configure Direct Routing (15-20%)
  • Configure and manage Microsoft Teams Phone for voice users (15-20%)
  • Plan and configure Microsoft Teams clients and devices (5-10%)
  • Monitor and troubleshoot Microsoft Teams Phone (15-20%)

Two ways to prepare

Items in this collection

  • Learning paths or modules are not yet available for this certification

There may be certifications and prerequisites related to "Exam MS-720: Microsoft Teams Voice Engineer"

  • Microsoft 365 Certified: Teams Voice Engineer Expert

    On May 31, 2023, this certification was replaced by Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate. Microsoft Teams voice engineers plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization.

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.