Sales and service


Dynamics 365 Business Central gives you a boost in sales and service. You can use the power of a connected environment to create, review, and process customer sales orders, and check on customer interactions and act quickly.

Icon indicating play video This video highlights the capabilities that you can use to manage your teams.

In the video, you learned that you can use Dynamics 365 Business Central to set guidance and improve sales processes while gaining insight into customers, processes, and required actions. From within Outlook, you can create and edit a sales order and get a 360-degree view of your customers. It helps you improve the productivity of your sales team to create a superior customer experience.

Now let's try to answer the question of when to use Dynamics 365 Business Central as opposed to other Dynamics 365 applications.