Introduction to Dynamics 365 Customer Service​

Business User
Dynamics 365
Customer Service

Differentiate your brand with Microsoft Dynamics 365 Customer Service by taking advantage of built-in intelligence to deliver faster, more personalized service and add value to every customer interaction.

Learning objectives

In this module, you'll:

  • Explore options for providing customer service across engagement channels.
  • Follow the case lifecycle, from initiation to resolution.
  • Discover portals and insights that help drive customer satisfaction.