Install missing certificate required by your organization

If your device isn't enrolled in Intune, and it's missing a required certificate, you won't be able to sign in to the Company Portal app. When you try to sign in, you'll see the following message:

screenshot-error-message-about-missing-certificate

This article describes how to enable browser access in the Company Portal app so that you can download the required certificate and get your device enrolled.

Enable browser access

Complete these steps to enable browser access. After you've enabled access, Company Portal will install the appropriate certificate and continue enrollment.

  1. In the Company Portal app, go to the right-hand corner and select the menu.
  2. Select Settings.
  3. Next to Enable Browser Access, select Enable.
  4. On the Device Administrator screen, select ACTIVATE.

Next steps

If you receive the missing certificate message again, and you've already gone through these steps, contact your IT support person for further help. They can help you identify and install the correct certificate. Your organization's contact information is available from the Company Portal website.