How to request your data move
The information on this page only applies to customers who had existing Microsoft 365 tenants before the new datacenters in their datacenter geo opened. Migration eligibility also depends on the specific service provisioning date. The tenant creation date may not always be the single date that matters.
Eligible Microsoft 365 customers may request migration for their entire organization’s core customer data at rest. The program supports requests for each country in the time period described in the table and from customers with an eligible signup country associated with their Microsoft 365 tenant.
When can I request a move?
|Customers with signup country in||Request period begins||Request deadline|
|Japan||Request period closed|
|Australia, New Zealand, Fiji||Request period closed|
|India||Request period closed|
|Canada||Request period closed|
|United Kingdom||Request period closed|
|South Korea||Request period closed|
|France||Request period closed|
|United Arab Emirates||Request period closed|
|South Africa||Request period closed|
|Switzerland, Liechtenstein||Request period closed|
|Norway||Request period closed|
|Germany||Request period closed|
|Brazil||Request period closed|
|Sweden||November 16, 2021||May 31, 2022|
How to request a move
Eligible customers will see a page in the Microsoft 365 admin center, which will allow them to request to have their core customer data moved to their new datacenter region.
To access the page in the Microsoft 365 admin center, in the navigation pane on the left, expand Settings, and then click Org Settings. Select the tab Organization profile, then select the option Data residency.
You will not see this section if your tenant is not eligible for the Microsoft 365 Move Program. If your organization has data residency requirements and you need to request migration, mark the checkbox and then Save.
The text in the Data residency will section change to indicate Your organization has requested to move its data to the appropriate country and date. You'll also have a confirmation message in your message center. This confirms that you have successfully requested a move.
What happens after requesting a move?
After requesting a move, we will plan to move your core customer data at rest for eligible Microsoft 365 services as quickly as our operational constraints allow. Due to the unpredictable nature of many of the constraints, we cannot share a specific date or timeframe for the moves. Customer tenant administrators will see a notification in Message Center after the move for each service has completed.
Moves may take up to 24 months from the request deadline for your country to complete.
As of January 2020, customers in eligible Office 365 countries can opt-in for migration of Microsoft Teams chat service data. Customers that previously opted-in for a Data Residency move will also have Teams move to their local datacenter geo. No additional action is required by these customers.