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Microsoft Teams Virtual Appointments usage report

  • Article
  • Applies to:
    Microsoft Teams, Microsoft 365 for frontline workers

Information icon This feature requires a Teams Premium or a Teams EHR connector license.

The Virtual Appointments usage report in the Microsoft Teams admin center gives you an overview of Teams Virtual Appointments activity in your organization. You can view detailed activity for virtual appointments scheduled through the Bookings app and the Microsoft Teams Electronic Health Record (EHR) connector.

To view the report, you must be a Global admin, Teams admin, Global reader, or Report reader.

The report contains the following tabs. The information you see in the report depends on the license you have.

Tab Description
Virtual Appointments Shows the total number of virtual appointments, with a breakdown of the number of Bookings appointments, Teams EHR-integrated meetings conducted from your EHR system, and premium appointments.
Duration Shows the average duration of appointments and average lobby wait time of participants.
Bookings Shows the number of Bookings appointments, with a breakdown of the number of premium appointments.
EHR Shows the number of Teams EHR-integrated appointments conducted from your EHR system.

Note

Advanced appointments are appointments that use at least one premium Virtual Appointments capability available in Teams Premium. For more analytics on advanced Virtual Appointments usage, see the Advanced Virtual Appointments activity report.

Use this report to gain insight into virtual appointment activity and trends in your organization. The information can help you optimize Virtual Appointments to deliver better business outcomes.

View the report

There are two ways to access and view the report in the Teams admin center.

The Virtual Appointments usage card

In the dashboard of the Teams admin center, go to the Virtual Appointments usage card. Here, you get an at-a-glance view of Virtual Appointments usage across your organization, including Bookings and Teams EHR-integrated appointments.

Screenshot of the Virtual Appointments usage card in the Teams admin center dashboard.

Select View details to view the report.

The Virtual Appointments usage report

  1. In the left navigation of the Teams admin center, choose Analytics & reports > Usage reports. On the View reports tab, under Report, select Virtual Appointments usage.
  2. Under Date range, select a date range of 7 days, 30 days, or 90 days. Then, choose Run report.

Note

By default, Virtual Appointments analytics is on and the report is available. By using this report, you give Microsoft permission to collect data about virtual appointments in your organization. For information about our data retention policies, see Data retention, deletion, and destruction in Microsoft 365.

If you want to turn off the report for your organization, you can do so in Settings in the upper-right corner of the page. This setting may take between 0 (zero) to 2 hours to take effect after you change it.

Interpret the report

Here's what you'll see on each tab of the report.

Virtual Appointments

The graphs you see here depend on the license you have.

Screenshot of the Virtual Appointments tab of the Virtual Appointments usage report showing numbered callouts.

Callout Description
1 Each report has a date for when the report was generated. The reports usually reflect a 24 to 48-hour latency from time of activity.
2 The X axis is the selected date range for the report. The Y axis is the number of appointments.
Hover over the dot on a given date to see the number of appointments on that date.
3 These numbers represent the total number of appointments per product for the date range. You can filter what you see on the chart by selecting an item. For example, select Basic Bookings appointments or Advanced appointments to see only the info related to each one. Changing this selection doesn’t change the information in the table.
4 The table gives you detailed information about each appointment that took place during the selected date range.
  • Start time (UTC) is the date and time when both a staff member and participant are present in the meeting or when the first activity by one of attendees happened in the meeting.
  • Meeting ID is the unique ID of the meeting.
  • Lobby wait time is the time difference between when a participant first joins the lobby to when that same participant or a different participant is admitted to the meeting by a staff member.
  • Duration is the time difference between the start time and when the last person leaves the meeting. If both a staff member and a participant didn’t join the meeting, duration shows as 0 (zero).
  • Status shows the meeting status.
    • Completed: If one or more staff members and participants join the meeting and the meeting has ended. Or, if one or more participants join the meeting and the meeting has ended.
    • No show: If one staff member joins the meeting but no other people join, and the meeting has ended.
  • Product type indicates whether the virtual appointment was scheduled through Bookings or the Teams EHR connector.
  • Attendees is the maximum number of staff members and participants present in the meeting at any given time over the entire duration of the meeting.
  • Department is the Bookings calendar or hospital department to which the meeting belongs.
  • SMS sent indicates whether any SMS notification was sent to attendees.
  • Advanced Appointments indicates whether an appointment used a Premium feature capability in the Teams Premium offering.
5 You can export the report to a CSV file for offline analysis. Select Export to Excel, and then on the Downloads tab, choose Download to download the report when it's ready.
6 Select Settings to open the Virtual Appointments analytics pane. From here, you can turn off or turn on Virtual Appointments analytics for your organization.

Duration

Screenshot of the Duration tab of the Virtual Appointments usage report showing numbered callouts.

Callout Description
1 Each report has a date for when the report was generated. The reports usually reflect a 24 to 48-hour latency from time of activity.
2 The X axis is the selected date range for the report. The Y axis is the number of minutes.
Hover over the dot on a given date to see the average appointment duration or average lobby wait time for a given date.
3 You can filter what you see on the chart by selecting an item in the legend. For example, select Average Virtual Appointment duration or Average lobby wait time to see only the info related to each one. Changing this selection doesn’t change the information in the table.
4 The table gives you detailed information about each appointment that took place during the selected date range.
  • Start time (UTC) is the date and time when both a staff member and participant are present in the meeting or when the first activity by one of attendees happened in the meeting.
  • Meeting ID is the unique ID of the meeting.
  • Lobby wait time is the time difference between when a participant first joins the lobby to when that same participant or a different participant is admitted to the meeting by a staff member.
  • Duration is the time difference between the start time and when the last person leaves the meeting. If both a staff member and a participant didn’t join the meeting, duration shows as 0 (zero).
  • Status shows the meeting status.
    • Completed: If one or more staff members and participants join the meeting and the meeting has ended. Or, if one or more participants join the meeting and the meeting has ended.
    • No show: If one staff member joins the meeting but no other people join, and the meeting has ended.
  • Product type indicates whether the virtual appointment was scheduled through Bookings or the Teams EHR connector.
  • Attendees is the maximum number of staff members and participants present in the meeting at any given time over the entire duration of the meeting.
  • Department is the Bookings calendar or hospital department to which the meeting belongs.
  • SMS sent indicates whether any SMS notification was sent to attendees.
  • Advanced Appointments indicates whether an appointment used a Premium feature capability in the Teams Premium offering.
5 You can export the report to a CSV file for offline analysis. Select Export to Excel, and then on the Downloads tab, choose Download to download the report when it's ready.
6 Select Settings to open the Virtual Appointments analytics pane. From here, you can turn off or turn on Virtual Appointments analytics for your organization.

Bookings

This tab shows appointments scheduled through Bookings.

Screenshot of the Bookings tab of the Virtual Appointments usage report showing numbered callouts.

Callout Description
1 Each report has a date for when the report was generated. The reports usually reflect a 24 to 48-hour latency from time of activity.
2 The X axis is the selected date range for the report. The Y axis is the number of Bookings appointments.
Hover over the dot on a given date to see the number of Bookings appointments that occurred on that date.
3 You can filter what you see on the chart by selecting an item in the legend. For example, select Total Bookings appointments or Advanced Bookings appointments to see only the info related to each one. Changing this selection doesn’t change the information in the table.
4 The table gives you detailed information about each appointment that took place during the selected date range.
  • Start time (UTC) is the date and time when both a staff member and participant are present in the meeting or when the first activity by one of attendees happened in the meeting.
  • Meeting ID is the unique ID of the meeting.
  • Lobby wait time is the time difference between when a participant first joins the lobby to when that same participant or a different participant is admitted to the meeting by a staff member.
  • Duration is the time difference between the start time and when the last person leaves the meeting. If both a staff member and a participant didn’t join the meeting, duration shows as 0 (zero).
  • Status shows the meeting status.
    • Completed: If one or more staff members and participants join the meeting and the meeting has ended. Or, if one or more participants join the meeting and the meeting has ended.
    • No show: If one staff member joins the meeting but no other people join, and the meeting has ended.
  • Product type indicates whether the virtual appointment was scheduled through Bookings or the Teams EHR connector.
  • Attendees is the maximum number of staff members and participants present in the meeting at any given time over the entire duration of the meeting.
  • Department is the Bookings calendar or hospital department to which the meeting belongs.
  • SMS sent indicates whether any SMS notification was sent to attendees.
  • Advanced Appointments indicates whether an appointment used a Premium feature capability in the Teams Premium offering.
5 You can export the report to a CSV file for offline analysis. Select Export to Excel, and then on the Downloads tab, choose Download to download the report when it's ready.
6 Select Settings to open the Virtual Appointments analytics pane. From here, you can turn off or turn on Virtual Appointments analytics for your organization.

EHR

You'll see this tab if you have a license that includes the Teams EHR connector. To learn more, see Integration into Oracle Health EHR or Integration into Epic EHR.

Screenshot of the EHR tab of the Virtual Appointments usage report showing numbered callouts.

Callout Description
1 Each report has a date for when the report was generated. The reports usually reflect a 24 to 48-hour latency from time of activity.
2 The X axis is the selected date range for the report. The Y axis is the number of EHR appointments.
Hover over the dot on a given date to see the number of EHR appointments on that date.
3 The table gives you detailed information about each appointment that took place during the selected date range.
  • Start time (UTC) is the date and time when both a staff member and participant are present in the meeting or when the first activity by one of attendees happened in the meeting.
  • Meeting ID is the unique ID of the meeting.
  • Lobby wait time is the time difference between when a participant first joins the lobby to when that same participant or a different participant is admitted to the meeting by a staff member.
  • Duration is the time difference between the start time and when the last person leaves the meeting. If both a staff member and a participant didn’t join the meeting, duration shows as 0 (zero).
  • Status shows the meeting status.
    • Completed: If one or more staff members and participants join the meeting and the meeting has ended. Or, if one or more participants join the meeting and the meeting has ended.
    • No show: If one staff member joins the meeting but no other people join, and the meeting has ended.
  • Product type indicates whether the virtual appointment was scheduled through Bookings or the Teams EHR connector.
  • Attendees is the maximum number of staff members and participants present in the meeting at any given time over the entire duration of the meeting.
  • Department is the Bookings calendar or hospital department to which the meeting belongs.
  • SMS sent indicates whether any SMS notification was sent to attendees.
  • Advanced Appointments indicates whether an appointment used a Premium feature capability in the Teams Premium offering.
4 You can export the report to a CSV file for offline analysis. Select Export to Excel, and then on the Downloads tab, choose Download to download the report when it's ready.
5 Select Settings to open the Virtual Appointments analytics pane. From here, you can turn off or turn on Virtual Appointments analytics for your organization.