Manage Microsoft Teams Rooms

If you have Microsoft Teams Rooms-certified devices in your organization, you have flexible management options. You can manage the devices yourself in the same central location where you manage all you Teams solutions, Microsoft Teams Admin Center. Alternately, you can transfer management responsibility to dedicated experts using Microsoft Teams Rooms Managed Services. You can also delegate management access to a partner of your choice for either of the options.

With Microsoft Teams Admin Center, you can:

• Perform device management like restarting devices and downloading device logs
• Apply Teams-specific settings
• Check the health status of Microsoft Teams Room devices and their peripherals, including cameras, displays, microphones, and so on
• Review current and past meeting activity (such as details about call quality, network health and connectivity, and number of participants)
• See peripherals (such as cameras and projectors) connected to a Microsoft Teams Room device

To manage Teams Rooms devices, open the Microsoft Teams admin center and go to Teams Devices > Teams Rooms on Windows.

Make changes to Teams Rooms devices

If you have more than one Teams Rooms device, you can do most actions on multiple devices at the same time. For example, you can set Teams app settings on all of your devices at the same time.

Device settings

You can change settings on one or more devices in your organization. To change settings, select the device or devices you want to manage and then select Edit Settings. A new pane will open with all of the settings you can change on your devices. The following table lists the settings you can change using the Teams admin center. Some settings are only available when you select a single device.

If you select more than one device, settings that support bulk editing show the two following options.

• Keep existing value If you choose this option, no changes will be made to the setting on the devices you selected.
• Replace existing value with If you choose this option, you can update the setting on the devices you selected with the value you provide.

  Caution

  Existing values on the settings you choose to update will be replaced with the value you provide. If you want to add to a list of existing values, you need to include the existing values with the value you want to add. For example, if a setting has an existing domain list of contoso.com, fabrikam.com, and you want to add northwindtraders.com, the value you need to provide would be contoso.com, fabrikam.com, northwindtraders.com.

  If you select multiple devices, the setting on all of the devices you select will be changed to the value you provide. If devices have different values for a setting, they'll all be updated to the same value.

Cortana settings

You can enable Cortana for Voice Activation or Push to talk using PowerShell for all devices in your organization, or for each device separately.

• At the organization and group level, you must use PowerShell.
• At the device level, you have a few options. You can use PowerShell, edit the XML configuration file, or change the settings in Teams admin center.

To learn more about using PowerShell to configure Cortana, see Admin control and limitations for Cortana in Teams.

To learn more about configuring your device using the XML configuration file, see Manage a Microsoft Teams Rooms console settings remotely with an XML configuration file.

At the device level, you can configure Cortana to be activated for:

• Push to talk using PowerShell

  • How to turn it on: Cortana Push to talk is enabled by default for all devices that are set up with locale en-us regardless of the geographic region
  • How to turn it off: use Powershell.

• Voice Activation using XML configuration file or Teams admin center.

  • How to turn it on: set <CortanaWakeWord>true</> in the XML configuration file or use the corresponding setting in Teams admin center
  • How to turn it off: Cortana Voice Activation is off by default

  Keep in mind that three conditions must be met to have Cortana Voice Activation on your device:

  1. Your organization must have Cortana enabled
  2. Your device must be set up with one of the following locales: en-au, en-ca, en-gb, en-in, en-us
  3. You must have a Cortana certified device connected to your Teams Room Learn More

Device restart options

Changes to device settings will only take effect after the devices have been restarted. When you make changes that need a restart, you can choose whether to restart the devices immediately or schedule a restart. Here are the available restart options:

• Immediate restart If you choose this option, all of the devices you're making changes to will restart as soon as you select this option.
• Scheduled restart If you choose this option, you can restart the devices you're making changes to at a time that's less disruptive to your organization.
  • Select date and time - Choose the specific date and time to restart the device. The date and time you choose is local to the device being restarted.
  • Leave update for nightly reboot Devices are restarted nightly to perform maintenance. Changes you make to devices will be applied during this restart.

Remove device

When you remove a device, the device is removed from your organization and no longer appears in your list of Teams Rooms devices in the Teams admin center.

If you remove a device and it's still configured with a valid username and password, it will be automatically re-added to your Teams Rooms devices list if it connects to Microsoft 365 again.

To remove one or more devices, do the following:

1. Go to Teams Devices > Teams Rooms and select the devices you want to remove.
2. Select Remove.

Download device logs

You can download a copy of a device's diagnostic log files if requested to do so by Microsoft support. Log files are compressed into a zip file that can be downloaded from the Teams admin center.

To download logs from a Teams Rooms device to your computer, do the following:

1. Go to Teams Devices > Teams Rooms and select the name of the device you want to download logs from.
2. Select Download device logs. It can take several minutes for device logs to become available.
3. Select the History tab and then select log file link under Diagnostics file. A zip file containing your device's diagnostic log files will be downloaded to your browser's default Downloads folder.

View device information

From the Teams admin center, you can view the overall status of all devices in your organization and view details of each device individually.

Teams Rooms system dashboard

The Teams Rooms system dashboard shows you the status and health of all of your devices at a glance.

Device details view

To view detailed information about a device, select its name from the device list. When in details view, you can see the following information about your device:

• Health status Shows the overall health of the Teams Room device. Health status can be either Healthy or Unhealthy.
• Offline since Shows the last time Microsoft 365 was able to communicate with the device.
• Device status Shows the current state of the device: Idle, Teams meeting, Skype meeting, or Ingest.
• Peripherals Shows the peripherals connected to your Teams Room device and their health status. Health status can be either Connected or Disconnected.
• Health Shows detailed information about the peripherals connected to your Teams Room device, network connectivity, sign in status to required services, and software version information.
• Details Shows manufacturer information, network IP address, and Teams Room device serial/MAC address.
• Activity Shows past meeting details including date and time of the meeting, number of participants, duration, and audio quality. For more information about meeting details, see the Meeting activity details section later in this article.
• History Shows a history of management activity on the Teams Room device, including configuration updates, device restarts, and device log download links.

Meeting activity details

The Activity tab in Teams Room device details shows high-level and detailed information about all of the meetings the device has participated in over time. In the Activity tab, you can see when a meeting was held, how many participants attended the meeting, and the quality of audio during the meeting.

To see the detail information about a specific meeting, select the date and time of the meeting you want more information about. If a meeting has only two participants, you'll see the participant details page, otherwise you'll see a participant summary page.

Participant summary

The participant summary page shows all of the participants that attended the meeting. You can see when each participant joined the meeting, their name, audio quality, and what features were used during their session. To view the details of a participant's session, select the session start time for that participant.

Participant details

The participant details page shows end-to-end diagnostic information for that participant's session. As shown in the following graphic, Device, System, and Connectivity information is provided for the participant and for the Teams Rooms device. Network diagnostic information between the participant and the Teams Rooms device is also provided. Select the icon for the context you want more information about. For additional diagnostic information, select the Advanced tab.