Microsoft Teams analytics and reporting

Article
06/03/2022
4 minutes to read
Applies to:

Microsoft Teams

A new analytics and reporting experience for Microsoft Teams is available in the Microsoft Teams admin center. You can run different reports to get insights into how users in your organization are using Teams. For example, you can see how many users communicate through channel and chat messages and the kinds of devices they use to connect to Teams. Your organization can use the information from the reports to better understand usage patterns, help make business decisions, and inform training and communication efforts.

How to access the reports

To access the reports, you must be a global admin in Microsoft 365 or Office 365, global reader in Microsoft 365 or Office 365, Teams service admin, or Skype for Business admin. To learn more about Teams admin roles and which reports each admin role can access, see Use Teams administrator roles to manage Teams.

Go to the Microsoft Teams admin center, in the left navigation, select Analytics & reports, and then under View Reports, choose the report you want to run.

Note

The reports in the Microsoft Teams admin center are separate from the activity reports for Teams that are part of the Microsoft 365 reports in the Microsoft 365 admin center. For more information about the activity reports in the Microsoft 365 admin center, see Teams activity reports in the Microsoft 365 admin center

Teams reporting reference

Here's a list of the Teams reports available in the Microsoft Teams admin center and an overview of some of the information that's available in each report.

We're continually improving the Teams reporting experience and adding features and functionality. Over time, we'll be building additional capabilities into the reports and adding new reports in the Microsoft Teams admin center.

Report	What's measured?
Teams usage report	Active users Active users in teams and channels Active channels Messages Privacy setting of teams Guests in a team
Teams user activity report	Messages a user posted in a team chat Messages a user posted in a private chat 1:1 calls a user participated in Number of meetings user organized Number of meetings user participated in Meetings Audio, Video and Screen sharing time Last activity date of a user
Teams device usage report	Windows users Mac users iOS users Android phone users
Teams live event usage report	Total views Start time Event status Organizer Presenter Producer Recording setting Production type
Teams PSTN blocked users report	Display name Phone number Reason Action type Action date and time
Teams PSTN minute pools report	Country or region Capability (license) Total minutes Minutes used Minutes available
Teams PSTN usage report - Calling Plans	Time stamp User name Phone number Call type Called to To country or region Called from From country or region Charge Currency Duration Domestic/International Call ID Number type Country or region Conference ID Capability (license)
Teams PSTN usage report - Direct Routing	Time stamp Display name SIP address Phone number Call type Called to Start time Invite time Failure time End time Duration Number type Media bypass SBC FQDN Azure region Event type Final SIP code Final Microsoft subcode Final SIP phrase Correlation ID
Teams information protection license report	Whether users have valid licenses to push their messages via change notifications Total number of change notification events triggered by a user What apps are listening to org-wide change notification events
Teams Virtual Visits usage report	Number of virtual appointments Number of Bookings appointments Number of Teams Electronic Health Records (EHR)-integrated appointments Average duration of an appointment Average lobby wait time of attendees Start time Meeting ID Lobby wait time Duration Status Product type Attendees SMS sent
Teams EHR connector Virtual Appointments report	Start time Duration Primary (name of meeting organizer) Primary's email (email of meeting organizer) Department Attendants Lobby wait time Whether the appointment is within the allocation limit

Definitions

The Teams reports show data for active users and active channels. For example, if a user in your organization isn't active in Teams during the date range that you specified for a report, data for that user isn't included in that report.

Item	Definition
Active user	Measures the number of unique users who perform an action in Teams during the specified date range.
Active channel	Measures the number of channels of a team in which users perform an action during the specified date range.

Make the user specific data anonymous

To make the data in Teams user activity and Teams device usage report anonymous, you have to be a global administrator. This will hide identifiable information such as display name, email and Microsoft Azure Active Directory ID in reports and their exports.

In Microsoft 365 admin center, go to the Settings > Org Settings, and under Services tab, choose Reports.
Select Reports, and then choose to Display concealed user, group, and site names in all reports. This setting gets applied both to the usage reports in Microsoft 365 admin center as well as Teams admin center.
Select Save changes.