Top support solutions for Surface devices


Home users: This article is only intended for use by IT professionals and technical support agents, and applies only to Surface devices. If you're looking for help with a problem with your home device, please see Surface Devices Help.

These are the Microsoft Support solutions for common issues you may experience using Surface devices in an enterprise. If your issue is not listed here, contact Surface Support.

Surface drivers and firmware

Microsoft regularly releases both updates and solutions for Surface devices. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface devices updated.

Surface Dock Issues

Device cover or keyboard issues

Screen cracked or scratched issues

Surface Power or battery Issues

Reset device

Deployment issues