Top support solutions for Surface devices

Article
01/03/2023
Applies to:

Windows 10, Windows 11

Note

Home users: This article is only intended for use by IT professionals and technical support agents, and applies only to Surface devices. If you're looking for help with a problem with your home device, please see Surface Devices Help.

These are the Microsoft Support solutions for common issues you may experience using Surface devices in an enterprise. If your issue is not listed here, contact Surface Support for Business and Education customers.

Warranty and service

Self-Serve your Surface Service Orders on the Microsoft 365 Hardware Support Portal

The Microsoft 365 Hardware Support Portal provides a centralized solution for commercial customers to look up current warranty and protection plans, create service requests, and track the status of device repairs. Learn more about this service by reading the walkthrough tutorial.

To access the portal, sign in to your M365 Admin Center (active access is required) and then register to use the platform by using this link.

Note

This service does not address Surface accessories, Surface Hub, or product safety concerns. The Hardware Support Portal is accessible in the following countries/regions only: Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and USA.

Technical support scenarios

First troubleshooting steps

Next troubleshooting steps

Click on the relevant support article from the table below and follow the recommended next steps to resolve the issue.

Issue category	Support article
Display and screen issues	What to try if your Surface screen is distorted, is flickering, or has lines running through it Troubleshoot connecting Surface to a second screen Troubleshoot Surface Dock or Surface Docking Station
Performance and Maintenance	Surface won’t turn on or start Surface turns on but is stuck on a logo screen Windows doesn't respond or stops working on Surface Surface Go or Surface Go 2 turns on and shows "No Bootable Device"
Power and Battery	Surface battery won’t charge or Surface won't run on battery Caring for your Surface battery What to do if your Surface power supply or charger doesn’t work Troubleshoot Surface Dock or Surface Docking Station Maximize your Surface battery life Best practice power settings for Surface devices
Sound and Camera	Optimize video conferencing on Surface devices Take photos and videos with Surface Camera doesn't work in Windows
Wi-Fi and Internet	Fix Wi-Fi connection issues in Windows
Keyboard, Touchpad and Input	Troubleshoot your Surface Pen Troubleshoot Surface Type Cover or Keyboard Fix touchpad problems in Windows
Surface Dock issues	Troubleshoot Surface Dock and docking stations Troubleshoot connecting Surface to a second screen Microsoft Surface Dock 1 Firmware Update
Reset device	Creating and using a USB recovery drive for Surface FAQ: Protecting your data if you send your Surface in for service Microsoft Surface Data Eraser
Deployment issues	DISK0 not found when you deploy Windows on a Surface device that has 1TB drive configuration Surface Device that has a 1TB drive configuration shows two drives System SKU reference

Enterprise (Deploy, Manage, IT Tools)

Surface devices documentation

Surface Registration Support for Windows Autopilot

How do I use the BIOS/UEFI on Surface devices

How to use Surface UEFI

Safety and Security

Surface security overview

Device Enroll and Management in Intune

Surface Management Portal overview

Need more help?

To expedite your support request, make sure to include your device(s) serial number and your shipping address in the Issue Description field. If your issue was not listed or you need more help, contact Surface Support for Business and Education customers.