Move the Service Manager and data warehouse databases to different servers

Important

This version of Service Manager has reached the end of support. We recommend you to upgrade to Service Manager 2022.

After you've deployed Service Manager, you might need to move the Service Manager or data warehouse databases from one computer running Microsoft SQL Server to another for reasons such as the following:

  • You need to replace hardware that is experiencing issues and is no longer considered reliable.

  • You need to add additional hardware to improve scalability and performance.

  • You need to move a database and log file to a different volume because of space or performance reasons.

  • You need to change hardware that is leased and is due to expire soon.

  • You need to change or upgrade hardware to comply with new hardware standards.

  • You initially installed multiple Service Manager components on a single server, and you need to distribute some components to other servers.

  • You need to restore functionality in a failure scenario.

If you want the move the data warehouse database, and if you've installed Service Manager within the last 90 days, it might be easier for you to unregister the data warehouse, install a new data warehouse, and register the new database. If the data hasn't been groomed from the Service Manager database, there will be no data loss in the data warehouse database because it will be synchronized. By default, the grooming interval for work items is 90 days from the last time a work item was modified. Using this process is simpler than using the following guidance, which details how to move your databases from one server to another and requires many steps.

Move the Service Manager database

You must use the following high-level steps to move the Service Manager database.

Note

  • These steps link to content in the Service Manager Upgrade Guide.
  • After deploying Service Manager on the SQL server nodes participating in SQL Always On, to enable CLR strict security, run the SQL script on each Service Manager database.
  1. Open the inbound SQL Port on new Service Manager database server. The default port is 1433.

  2. Stop the System Center services on all the management servers.

  3. Back up the Service Manager database, as described in How to Back Up the Production Service Manager Database.

  4. Restore the Service Manager database on the target computer that is running Microsoft SQL Server, as described in How to Restore the Service Manager Database in the Lab Environment.

  5. Configure the Service Manager database, as described in How to Prepare the Service Manager Database in the Lab Environment.

    Important

    Don't perform step 17 in the procedure for configuring tables.

  6. After you move the ServiceManager database, ensure that you manually change all the Service Manager database and data warehouse registration information in the DWStagingAndConfig database. Old information about where the ServiceManager database is located remains in the DWStagingAndConfig database in the following tables:

    • MT_Microsoft$Systemcenter$Datawarehouse$CMDBSource

      • In the corresponding entry with DataSourceName_GUID = <Service Manager Data Source Name>, change the field DatabaseServer_GUID with the new name of the SQLServer\Instance where the ServiceManager database has moved to.
    • MT_Microsoft$Systemcenter$ResourceAccessLayer$SqlResourceStore

      • In the corresponding entry with DataService_GUID = ServiceManager, change the field Server_GUID to the new name of the SQLServer\Instance where the ServiceManager database has moved to.
  7. Configure the registry on all the management servers that will access the new SQL Server instance by using the following steps:

    1. Open Registry Editor.

    2. Browse to HKEY_LOCAL_MACHINE\Software\Microsoft\System Center\<version>\Common\Database.

    3. Configure two keys: one for the server name (DatabaseServerName) and one for the database name (DatabaseName). Set values to the new server name and database name if they're different from the original values.

  8. If you're also upgrading the SQL server while moving, then upgrade the following SQL Server prerequisites for the Service Manager Management server. There are 2 SQL Server prerequisites:

    • SQL Native Client

    • Analysis Management Objects (AMO)

  9. Start the System Center services on all the management servers, as described in How to Start Service Manager Services on the Secondary Management Server.

  10. Install another Service Manager database that has a different name on the same computer that is running SQL Server by installing another Service Manager management server and choosing to create a new database. This step will populate the master database with error message text so that if an error occurs in the future, the error message can describe the specific problem instead of displaying generic text. After the database is installed, you can drop it from the computer that is running SQL Server and uninstall the additional, temporary management server.

    -Or-

    Run the following query on the source Service Manager database server and copy the output script, and then run it on new Service Manager database server.

    DECLARE @crlf char(2);  
    DECLARE @tab char(1);  
    SET @crlf = CHAR(13) + CHAR(10);  
    SET @tab = CHAR(9);  
    
    SELECT   
           'EXEC sp_addmessage ' + @crlf + @tab  
            + '@msgnum = ' + CAST(m.message_id AS varchar(30))  
                  + ', ' + @crlf + @tab  
          + '@severity = ' + CAST(m.severity AS varchar(3))    
                  + ', ' + @crlf + @tab  
          + '@msgtext = N''' + REPLACE(m.[text],'''','''''')    
                  + ''''  + ', ' + @crlf + @tab  
            + '@lang = ''' +   
                  (SELECT TOP 1 alias   
                   FROM master.sys.syslanguages l   
                   WHERE l.lcid = m.language_id)   
                   + ''', ' + @crlf + @tab  
          + '@with_log = ''' +   
                  CASE WHEN m.is_event_logged = 1   
                   THEN 'TRUE' ELSE 'FALSE' END   + ''', ' +  @crlf + @tab  
                  -- Uncomment ONLY if you want to replace:  
            + '@replace = ''replace'';'   
            + @crlf + 'GO' + @crlf + @crlf   
    FROM   
            master.sys.messages m  
    WHERE   
           m.message_id > 50000;  
    
    GO  
    

Move data warehouse databases

The following high-level steps are required to move the data warehouse databases. Each step in this list links to an associated procedure later in this article.

  1. Locate user accounts and instances of SQL Server
  2. Stop Service Manager services
  3. Back up the data warehouse databases
  4. Take the data warehouse databases offline
  5. Restore the data warehouse databases on the new computer running SQL Server
  6. Prepare the data warehouse databases on the new database server
  7. Update data warehouse management Server with the new database server name
  8. Update the data sources on the reporting server
  9. Update the data sources for the Analysis Services
  10. Start Service Manager Services on the data warehouse management server

Important

After you move the DWStagingAndConfig and DWRepository databases, they have to be restored on the same instance of SQL Server. Restoring them on separate instances of SQL Server isn't supported.

The collation on the new instance of SQL Server has to match the collation of the original instances of SQL Server where the data warehouse databases were originally hosted.

Locate user accounts and instances of SQL Server

Use the following procedures to locate the user accounts and instances of SQL Server that are used by the data warehouse management server to identify the:

Follow these steps to identify the SQL Server database and instance names used by the data warehouse management server:

  1. Sign in to the data warehouse management server as a user with administrative credentials.

  2. On the Windows desktop, select Start, and select Run.

  3. In the Run dialog, in the Open box, enter regedit, and select OK.

  4. In the Registry Editor window, expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\System Center\<version>\Common\Database, and then make note of the following registry values:

    • DatabaseName

    • DatabaseServerName

    • DataMartDatabaseName

    • DataMartSQLInstance

    • RepositoryDatabaseName

    • RepositorySQLInstance

    • StagingDatabaseName

    • StagingSQLInstance

    • OMDataMartDatabaseName

    • OMDataMartSQLInstance

    • CMDataMartDatabaseName

    • CMDataMartSQLInstance

Stop Service Manager services

Use the following procedure to stop the Service Manager services on the data warehouse management server.

Stop Service Manager services on the data warehouse management server

Follow these steps to stop Service Manager services on the data warehouse management server:

  1. In the Run dialog, in the Open text field, enter services.msc, and select OK.

  2. In the Services window, in the Services (Local) pane, locate the following three services, and for each one, select Stop:

    1. System Center Data Access Service

    2. Microsoft Monitoring Agent

    3. System Center Management Configuration

Back up the data warehouse databases

Use the following procedure to back up the data warehouse databases on the original computer running SQL Server:

  1. Sign in to the original computer running SQL Server that is hosting the data warehouse databases, and open SQL Server Management Studio.

  2. In the Connect to Server dialog, follow these steps:

    1. In the Server Type list, select Database Engine.

    2. In the Server Name list, select the server name for your data warehouse database.

    3. In the Authentication list, select Windows Authentication, and select Connect.

  3. In the Object Explorer pane, expand Databases.

  4. Right-click the DWStagingAndConfig database, select Tasks, and select Back Up.

  5. In the Back Up Database dialog, enter a path and a file name in the Destination on disk text box, and select OK.

    Important

    The destination location must have enough available free disk space to store the backup files.

  6. Select OK in the Back Up Database dialog to start the backup.

  7. Repeat these steps for the DWRepository, CMDWDataMart, OMDWDataMart, and DWDataMart databases.

Take the data warehouse databases offline

Use the following procedure to take the data warehouse databases offline on the original computer running SQL Server:

  1. Sign in to the original computer running SQL Server that is hosting the data warehouse databases, and open SQL Server Management Studio.

  2. In the Connect to Server dialog, follow these steps:

    1. In the Server Type list, select Database Engine.

    2. In the Server Name list, select the server name for your data warehouse database.

    3. In the Authentication list, select Windows Authentication, and select Connect.

  3. In the Object Explorer pane, expand Databases.

  4. Right-click the DWStagingAndConfig database, select Tasks, and select Take Offline.

  5. In the Take database offline dialog, select Close.

  6. Repeat the previous steps for the DWRepository, CMDWDataMart, OMDWDataMart, and DWDataMart databases.

Restore the data warehouse databases on the new computer running SQL Server

Use the following procedure to restore the data warehouse databases on the new computer running SQL Server:

  1. On the new computer running SQL Server, open SQL Server Management Studio.

  2. In the Connect to Server dialog, follow these steps:

    1. In the Server Type list, select Database Engine.

    2. In the Server Name list, select the server name for your Service Manager services database.

    3. In the Authentication list, select Windows Authentication, and select Connect.

  3. In the Object Explorer pane, right-click the Databases folder, and select Restore Database.

  4. In the Restore Database dialog, under the To a point in time text box, retain the default, Most recent possible, or select a specific date and time by selecting the browse button to open the Point in Time Restore dialog.

  5. To specify the source and location of the backup sets to restore, select From Device.

  6. Select Browse to open the Specify Backup dialog.

  7. In the Backup media list box, select one of the listed device types. To select more devices for the Backup location, select Add.

  8. In the Select the backup sets to restore grid, select the backups to restore. (This grid displays the backups that are available for the specified location.)

  9. On the General page, the name of the restoring database appears in the To database list. Select the DWStagingAndConfig database from the list.

  10. In the Restore options panel, select Overwrite the existing database.

  11. In the Restore the database files as options panel, verify that the original database file name and path are correct.

  12. For the Recovery state option, select Leave the databases ready to use by rolling back the uncommitted transactions. Additional transaction logs cannot be restored (RESTORE WITH RECOVERY).

  13. Select OK to restore the database.

  14. Repeat the previous steps for the DWRepository, CMDWDataMart, OMDWDataMart, and DWDataMart databases.

Prepare the data warehouse databases on the new database server

Use the following three procedures to prepare the data warehouse databases on the new database server:

  1. To configure the DWStagingAndConfig database on the new computer running SQL Server

  2. To configure the service account database permissions

  3. To configure the DWStagingAndConfig tables

Configure the DWStagingAndConfig database on the new computer running SQL Server

Follow these steps to configure the DWStagingAndConfig database on the new computer running SQL Server:

  1. On the new computer running SQL Server, open SQL Server Management Studio.

  2. In the Connect to Server dialog, follow these steps:

    1. In the Server Type list, select Database Engine.

    2. In the Server Name list, select the name of the new computer running SQL Server that hosts the DWStagingAndConfig database.

    3. In the Authentication list, select Windows Authentication, and select Connect.

  3. In the Object Explorer pane, expand Databases, and select DWStagingAndConfig.

  4. In the toolbar, select New Query.

  5. In the center pane, copy the following command, and select Execute.

    sp_configure&nbsp;'clr enabled',&nbsp;1  
    go  
    reconfigure  
    go  
    
  6. In the center pane, remove the command you typed in the previous step, copy the following command, and select Execute.

    ALTER DATABASE DWStagingAndConfig SET SINGLE_USER WITH ROLLBACK IMMEDIATE  
    
  7. In the center pane, remove the command you entered in the previous step, copy the following command, and select Execute.

    ALTER DATABASE DWStagingAndConfig SET ENABLE_BROKER  
    
  8. In the center pane, remove the command you entered in the previous step, enter the following command, and select Execute.

    ALTER DATABASE DWStagingAndConfig SET MULTI_USER  
    

Configure the service account database permissions

Follow these steps to configure the service account database permissions:

  1. In the Object Explorer pane, expand Security, and then expand Logins. Right-click Logins, and select New Login.

  2. Select Search.

  3. Enter the user name by using the domain\user name format for the data warehouse service account, select Check Names, and select OK.

    Note

    If the Data Access Account is running as LocalSystem, use the format domain\computername$ in SQL Logins, where computername is the name of the management server.

  4. In the Select a page pane, select User Mapping.

  5. In the Users mapped to this login area, in the Map column, select the row that represents the name of the DWStagingAndConfig database. DWStagingAndConfig is the default database name.

  6. In the Database role membership for: DWStagingAndConfig area, ensure that the following entries are selected:

    • configsvc_users

    • db_accessadmin

    • db_datareader

    • db_datawriter

    • db_ddladmin

    • db_securityadmin

    • dbmodule_users

    • public

    • sdk_users

    • sql_dependency_subscriber

    • db_owner

  7. In the Database role membership for: DWRepository area, ensure that the following entries are selected:

    • db_owner

    • public

  8. In the Database role membership for: DWDataMart area, ensure that the following entries are selected:

    • db_owner

    • public

  9. Select OK.

  10. In the Object Explorer pane, expand Security, and then expand Logins.

  11. Right-click Logins, and then click New Login.

  12. Select Search.

  13. Enter the user name in the domain\user name format for the reporting account, select Check Names, and select OK.

  14. In the Select a page pane, select User Mapping.

  15. In the Users mapped to this login area, in the Map column, select the row that represents the name of the DWStagingAndConfig. DWStagingAndConfig is the default database name.

  16. In the Database role membership for: DWStagingAndConfig area, ensure that the following entries are selected:

    • db_datareader

    • public

  17. In the Database role membership for: DWRepository area, ensure that the following entries are selected:

    • db_datareader

    • public

    • reportuser

  18. In the Database role membership for: DWDataMart area, ensure that the following entries are selected:

    • db_datareader

    • public

    • reportuser

  19. In the Database role membership for: OMDWDataMart area, ensure that the following entries are selected:

    • db_datareader

    • public

    • reportuser

  20. In the Database role membership for: CMDWDataMart area, ensure that the following entries are selected:

    • db_datareader

    • public

    • reportuser

  21. Select OK.

  22. In the Object Explorer pane, expand Security, and then expand Logins.

  23. Right-click Logins, and select New Login.

  24. Select Search.

  25. Enter the user name in the domain\user name format for the OLAP account, select Check Names, and select OK.

  26. In the Select a page pane, select User Mapping.

  27. In the Database role membership for: DWDataMart area, ensure that the following entries are selected:

    • db_datareader

    • public

    • reportuser

  28. In the Database role membership for: OMDWDataMart area, ensure that the following entries are selected:

    • db_datareader

    • public

    • reportuser

  29. In the Database role membership for: CMDWDataMart area, ensure that the following entries are selected:

    • db_datareader

    • public

    • reportuser

  30. Select OK.

Configure the DWStagingAndConfig tables

Follow these steps to configure the DWStagingAndConfig tables:

  1. In the Object Explorer pane, expand Databases, expand DWStagingAndConfig, and then expand Tables.

  2. Select dbo.MT_Microsoft$SystemCenter$ManagementGroup, and select Edit Top 200 Rows.

  3. In the center pane, locate the column SQLServerName_ 43FB076F_7970_4C86_6DCA_8BD541F45E3A, and then in the first row of the column, enter the name of the new computer running SQL Server that is hosting the DWStagingAndConfig database. For named instances, enter ComputerName\InstanceName.

  4. Right-click dbo. MT_Microsoft$SystemCenter$ResourceAccessLayer$SqlResourceStore, and select Edit Top 200 Rows.

  5. Update the column Server_48B308F9_CF0E_0F74_83E1_0AEB1B58E2FA for rows representing DWStagingAndConfig, DWRepository, CMDWDataMart, OMDWDataMart, and DWDataMart by entering the name of the new computer running SQL Server that is hosting the respective databases. For named instances, enter ComputerName\InstanceName.

  6. Right-click dbo.MT_Microsoft$SystemCenter$ResourceAccessLayer$CMDBResourceStore, and select Edit Top 200 Rows.

  7. In the center pane, locate the column Server_48B308F9_CF0E_0F74_83E1_0AEB1B58E2FA, and in the first row of the column, enter the name of the new computer running SQL Server that is hosting the DWStagingAndConfig database. For named instances, enter ComputerName\InstanceName.

  8. Right-click LFX.DataSource, and select Edit Top 200 Rows.

  9. In the center pane, locate the DataSourceAddress column, and in the first row of the column, locate the entry that starts with Data Source = server name; Initial Catalog = DWStagingAndConfig; Persist Security Info=False. Replace server name with the name of the new computer running SQL Server.

  10. Ensure that the values you entered were saved by querying the tables specified in the previous steps.

  11. Close Microsoft SQL Server Management Studio.

Update data warehouse management Server with the new database server name

Use the following procedure to update the data warehouse management server to use the new database server name:

  1. Sign in to the computer as a user with administrative credentials.

  2. On the Windows desktop, select Start, and select Run.

  3. In the Run dialog, in the Open box, enter regedit, and select OK.

    Caution

    Incorrectly editing the registry might severely damage your system; therefore, before making changes to the registry, back up any valued data on the computer.

  4. In the Registry Editor window, expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\System Center\<version>\Common\Database.

  5. In the right pane, double-click DatabaseServerName.

  6. In the Edit String box, in the Value data box, enter the name of the new computer running SQL Server that hosts the DWStagingAndConfig database. If you're using a named instance of SQL Server, use the Computer Name\Instance name format.

  7. Select OK.

  8. Repeat the previous steps for the registry values to reflect the new name of the computer running SQL Server for the DWDataMart, OMDWDataMart, CMDWDataMart, DWRepository, and DWStagingAndConfig databases.

    • DataMartSQLInstance

    • RepositorySQLInstance

    • StagingSQLInstance

  • OMDataMartSQLInstance

    • CMDataMartSQLInstance

Update the data sources on the reporting server

Use the following procedure to update data sources on the reporting server to point to the new computer running SQL Server:

  1. Sign in to the Service Manager reporting server, and start Reporting Services Configuration Manager.

  2. In the Reporting Services Configuration Connection dialog, connect to the correct reporting server instance as noted in the section To identify the reporting server and instance name used by data warehouse management server.

  3. In the Reporting Services Configuration Manager list, select Report Manager URL.

  4. On the Report Manager URL page, select the hyperlink that resembles http://Servername/:portnumber/Reports to open the Reports home page in your Internet browser.

  5. On the home page, open the System Center folder, and then open the Service Manager folder.

  6. Open the list of Service Manager items, and select the DWDataMart data source.

  7. In the Connection string box, the string resembles data source=<server name>;initial catalog=DWDataMart. Replace the existing name of the computer running SQL Server by typing the name of the new computer running SQL Server.

  8. Go back to the previous Service Manager folder webpage, and select the DWStagingAndConfig data source.

  9. In the Connection string box, the string resembles data source=<server name>;initial catalog= DWStagingAndConfig. Replace the existing name of the computer running SQL Server by typing the name of the new computer running SQL Server.

  10. Go back to the previous Service Manager folder webpage and select the ConfigurationManager data source.

  11. In the Connection string box, the string resembles data source=<server name>;initial catalog= CMDWDataMart. Replace the existing name of the computer running SQL Server by entering the name of the new computer running SQL Server.

  12. Go back to the previous Service Manager folder webpage and select the MultiMartDatasource data source.

  13. In the Connection string box, the string resembles <root><source id='DWDataMart' connectionString='Data Source=<Server name>;Initial Catalog=DWDataMart;Integrated Security=True' /><source id='OMDataMart' connectionString='Data Source=<Server name>;Initial Catalog=OMDWDataMart;Integrated Security=True' /><source id='CMDataMart' connectionString='Data Source=<Server name>;Initial Catalog=CMDWDataMart;Integrated Security=True' /></root>. Replace the existing name of the computer running SQL Server by entering the name of the new computer running SQL Server.

  14. Go back to the previous Service Manager folder webpage and select the Operations Manager data source.

  15. In the Connection string box, the string resembles data source=<server name>;initial catalog= OMDWDataMart. Replace the existing name of the computer running SQL Server by typing the name of the new computer running SQL Server.

  16. Close your web browser.

Update the data sources for the Analysis Services

Use the following procedure to update the connection strings for the data sources on the server that hosts the Analysis Services database:

  1. Sign in to the server that hosts the SQL Server Analysis Services database.

  2. Open SQL Server Management Studio.

  3. In the Connect to Server dialog, in the Server Type list, select Analysis Services.

  4. In the Server name list, enter the server name that you received as output from the $OLAPServer.Server cmdlet. (You noted this information in the To identify the OLAP Account used by the data warehouse management server section earlier in this topic.)

  5. In the Object Explorer pane, expand Databases, and then expand DWASDataBase.

  6. Expand Data Sources, and then double-click CMDataMart.

  7. In the Data Source Properties - CMDataMart dialog, select Connection string Provider=SQLNCLI10.1;Data Source=servername;Integrated Security=SSPI;Initial Catalog=CMDWDataMart.

  8. Replace <servername> with the name of the computer running SQL Server that hosts the CMDWDataMart database.

  9. You need to re-enter the impersonation account password when you've completed updating the Data Source server. Select the ellipsis button to the right of ImpersonateAccount and then add the password in the Impersonation Information dialog. Select OK to accept the changes.

  10. Repeat the previous steps to update the connection strings for the DWDataMart and OMDataMart data sources.

Start Service Manager Services on the data warehouse management server

Use the following procedure to start the Service Manager services on the data warehouse management server:

  1. In the Run dialog, in the Open text field, enter services.msc, and select OK.

  2. In the Services window, in the Services (Local) pane, locate the following three services, and for each one, select Start:

    1. System Center Data Access Service

    2. Microsoft Monitoring Agent

    3. System Center Management Configuration

Next steps

To learn about upgrading Service Manager, review Upgrade System Center 2012 R2 - Service Manager to System Center - Service Manager.