Calls save as draft under Teams chat

Question

Hello

 

Please i need your help on this issue.

every calls saves as draft under Teams chat

When checking nothing did appear in the Teams web

The issue is happening on just incoming calls.

The issue is happening for users personal number, but it seems to be users with call queues

We cleared the Cache and they are still coming through

Answer 1

It appears there's an issue with incoming calls being saved as drafts in Teams chat, particularly for users associated with call queues. Despite clearing the cache, the problem persists, and there's no visibility of these calls in the Teams web interface. To address this, several steps can be taken. Firstly, review the call queue configuration in the Teams admin center to ensure routing settings are accurate and users are correctly added to the queues. Verify user policies and permissions, making sure they allow for incoming calls and interaction with call queues. Check the network setup for any potential issues with firewalls, proxies, or configurations impacting call routing. Ensure that all Teams clients are up to date and that users' devices are properly configured for use with Teams. Collect logs from the Teams clients and utilize diagnostic tools to identify any errors during incoming calls. If the issue persists, contacting Microsoft Support for further assistance, providing detailed information about the problem, can be beneficial. By systematically addressing these potential causes, the issue of calls being saved as drafts can hopefully be resolved.