Azure Active Directory B2C: FAQs

This page answers frequently asked questions about the Azure Active Directory (Azure AD) B2C. Keep checking back for updates.

Can I use Azure AD B2C features in my existing, employee-based Azure AD tenant?

Currently Azure AD B2C features can't be turned on in your existing Azure AD tenant. We recommend that you create a separate tenant to use Azure AD B2C features to manage your consumers.

Can I use Azure AD B2C to provide social login (Facebook and Google+) into Office 365?

Azure AD B2C can't be used with Microsoft Office 365. In general, it can't be used to provide authentication to any SaaS apps (Office 365, Salesforce, Workday, etc.). It provides identity and access management only for consumer-facing web and mobile applications, and is not applicable to employee or partner scenarios.

What are local accounts in Azure AD B2C? How are they different from work or school accounts in Azure AD?

In an Azure AD tenant, every user in the tenant (except users with existing Microsoft accounts) signs in with an email address of the form <xyz>@<tenant domain>, where <tenant domain> is one of the verified domains in the tenant or the initial <...> domain. This type of account is a work or school account.

In an Azure AD B2C tenant, most apps want the user to sign in with any arbitrary email address (for example,,,, or This type of account is a local account. Today, we also support arbitrary user names (just plain strings) as local accounts (for example, joe, bob, sarah, or jim). You can choose one of these two local account types in the Azure AD B2C service.

Which social identity providers do you support now? Which ones do you plan to support in the future?

You can find the list of identity providers supported via built-in policies in the left navigation menu: Guides > Configure identity providers. You can add your own identity provider using custom policies. We will continue adding support for other popular social identity providers via built-in policies based on customer demand, let us know which ones you'd like to see via the Azure AD B2C Feedback Forum.

Can I configure scopes to gather more information about consumers from various social identity providers?

No, but this feature is on our roadmap. The default scopes used for our supported set of social identity providers are:

  • Facebook: email
  • Google+: email
  • Microsoft account: openid email profile
  • Amazon: profile
  • LinkedIn: r_emailaddress, r_basicprofile

Does my application have to be run on Azure for it work with Azure AD B2C?

No, you can host your application anywhere (in the cloud or on-premises). All it needs to interact with Azure AD B2C is the ability to send and receive HTTP requests on publicly-accessible endpoints.

I have multiple Azure AD B2C Tenants. How can I manage them on the Azure Portal?

Each Azure AD B2C tenant has its own B2C features blade on the Azure portal. See Azure AD B2C: Register your application to learn how you can navigate to a specific tenant's B2C features blade on the Azure portal. Switching between Azure AD B2C directories on the Azure portal will not keep your B2C features blade open on most browsers.

How do I customize verification emails (the content and the "From:" field) sent by Azure AD B2C?

You can use the company branding feature to customize the content of verification emails. Specifically, these two elements of the email can be customized:

  • Banner Logo: Shown at the bottom-right.
  • Background color: Shown at the top.

    Screen shot of a customized verification email

The email signature contains the B2C tenant's name that you provided when you first created the B2C tenant. You can change the name using these instructions:

  • Sign into the Azure classic portal as the Subscription Administrator.
  • Navigate to your B2C tenant.
  • Click on the Configure tab.
  • Change the Name field under the Directory properties section.
  • Click Save at the bottom of the page.

Currently there is no way to change the "From:" field on the email. If you are interested in this capability and in fully customizing the body of the verification email, do vote for the feature on UserVoice.

How can I migrate my existing user names, passwords, and profiles from my database to Azure AD B2C?

You can use the Azure AD Graph API to write your migration tool. See the Graph API sample for details. We will provide various migration options and tools out-of-the-box in the future.

What password policy is used for local accounts in Azure AD B2C?

The Azure AD B2C password policy for local accounts is based on the policy for Azure AD. Azure AD B2C's sign-up, sign-up or sign-in and password reset policies uses the "strong" password strength and doesn't expire any passwords. Read the Azure AD password policy for more details.

Can I use Azure AD Connect to migrate consumer identities that are stored on my on-premises Active Directory to Azure AD B2C?

No, Azure AD Connect is not designed to work with Azure AD B2C. We will provide various migration options and tools out-of-the-box in the future.

Can my app open up Azure AD B2C pages within an iFrame?

No, for security reasons, Azure AD B2C pages cannot be opened within an iFrame. Our service communicates with the browser to prohibit this. The security community in general and the OAUTH2 specification, recommend against using iframes for identity experiences due to the risk of clickjacking.

Does Azure AD B2C work with CRM systems such as Microsoft Dynamics?

Not currently. Integrating these systems is on our roadmap.

Does Azure AD B2C work with SharePoint on-premises 2016 or earlier?

Not currently. Azure AD B2C doesn't have support for SAML 1.1 tokens that portals and e-commerce applications built on SharePoint on-premises need. Note that Azure AD B2C is not meant for the SharePoint external partner-sharing scenario; see Azure AD B2B instead.

Should I use Azure AD B2C or B2B to manage external identities?

Read this article about external identities to learn more about applying the appropriate features to your external identity scenarios.

What reporting and auditing features does Azure AD B2C provide? Are they the same as in Azure AD Premium?

No, Azure AD B2C does not support the same set of reports as Azure AD Premium. However there are many commonalities.

  • The signin reports provide a record of each signin with reduced details.
  • Audit reports are available in the Azure portal, under Azure Active Directory> ACTIVITY: Audit logs>Choose B2C and apply filters as desired. Both admin activity as well as application activity are covered.
  • A usage report, covering number of users, number of logins, and volume of MFA is available at Usage Reporting API

Can I localize the UI of pages served by Azure AD B2C? What languages are supported?

Currently, Azure AD B2C is optimized for English only. We plan to roll out localization features as soon as possible.

Can I use my own URLs on my sign-up and sign-in pages that are served by Azure AD B2C? For instance, can I change the URL from to

Not currently. This feature is on our roadmap. Also note that verifying your domain in the Domains tab of your tenant on the Azure classic portal will not do this.

How do I delete my Azure AD B2C tenant?

Follow these steps to delete your Azure AD B2C tenant:

  • Follow these steps to navigate to the B2C features blade on the Azure portal.
  • Navigate to the Applications, Identity providers and All policies blades and delete all the entries in each of them.
  • Now sign in to the Azure classic portal as the Subscription Administrator. (This is the same work or school account or the same Microsoft account that you used to sign up for Azure.)
  • Navigate to the Active Directory extension on the left and click your B2C tenant.
  • Click the Users tab.
  • Select each user in turn (exclude the user you are currently signed in as, i.e., the Subscription Administrator). Click Delete at the bottom of the page and click YES when prompted.
  • Click the Applications tab.
  • Select Applications my company owns in the Show drop-down field and click on the check mark.
  • You'll see an application called b2c-extensions-app listed below. Click Delete at the bottom of the page and click YES when prompted.
  • Navigate to the Active Directory extension again and select your B2C tenant.
  • Click Delete at the bottom of the page. Follow the instructions on the screen to complete the process.

Can I get Azure AD B2C as part of Enterprise Mobility Suite?

No, Azure AD B2C is a pay-as-you-go Azure service and is not part of Enterprise Mobility Suite.

How do I report issues with Azure AD B2C?

See File support requests for Azure Active Directory B2C.