Dynamics 365 Documentation

• Get started
  • Get started with Dynamics 365
    
    
    • 

      What's new

      Stay on top of the latest features and releases

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      FastTrack your deployment

      Speed up your rollout with personalised tools, resources, and best practices

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      Training classes

      Find the right eLearning courses for your role

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      Accessibility centre

      Resources for people with disabilities

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      GDPR centre

      Learn how Dynamics 365 supports your GDPR compliance journey

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      Developers and ISVs

      Resources for Dynamics 365 developers and ISVs

• Business apps
  • Business Central
    • 

      DYNAMICS 365
      Business Central

      Overview

      Manage users

      Set up

      Develop

    • 

      Add-in solutions and apps

      Mobile app

      Power BI content

      Extensions

  • Customer Engagement
    • 

      DYNAMICS 365 FOR
      Sales Enterprise

      Overview

      Set up and administer

      Customise

      User Guide

    • 

      DYNAMICS 365 FOR
      Sales Professional

      Overview

      Set up and administer

      Customise

      User Guide

    • 

      DYNAMICS 365 FOR
      Marketing

      Overview

      Set up and administer

      Customise

      Develop

      User Guide

    • 

      DYNAMICS 365 FOR
      Customer Service

      Overview

      Set up and administer

      Customise

      User Guide

    • 

      DYNAMICS 365 FOR
      Field Service

      Overview

      Set up and administer

      Customise

      User Guide

    • 

      DYNAMICS 365 FOR
      Project Service Automation

      Overview

      Set up and administer

      Customise

      User Guide

    • 

      Add-in solutions and apps

      Gamification

      Insights, by InsideView

      LinkedIn

      Voice of the Customer

      Portals

      Social Engagement

      Unified Service Desk

      Omnichannel for Customer Service

      Universal Resource Scheduling (URS)

    • 

      Customer Engagement guides

      Admin guide

      Basics guide

      Customisation guide

      Developer guide

      Reporting and analytics guide

      Mobile app guide

      Outlook app guide

  • Finance and Operations
    • 

      DYNAMICS 365 FOR
      Finance and Operations

      Overview

      Before you buy

      Implementation lifecycle

      Unified Operations Mobile app

      Mobile workspaces

      Power BI content

      Business events

    • 

      Functional areas

      Financial management

      Human Resources

      Supply chain management

    • 

      Develop

      Overview

      Visual Studio tools

      X++

      Extensibility

      Table reference

      Function reference

      Data entities

    • 

      Administer

      Database management

      Lifecycle Services

      Upgrade and migration

      Deployment

      System administration

    • 

      Intelligence

      Analytics

      Document Reporting Services

      Financial reporting

      Electronic reporting

      PowerBI.com solutions

    • 

      Previous versions

      Dynamics AX 2012 Application User and IT Pro Library

      Dynamics AX 2012 Developer Library

      Dynamics AX 2012 reference content

      Dynamics AX 2009 application user and IT Pro Library

      Dynamics AX 2009 developer Library

  • Retail
    • 

      DYNAMICS 365 FOR
      Retail

      User's Guide

      Deploy

    • 

      Architecture

      Components of Retail

    • 

      SDK

      Overview

      Continuous build

      Packaging

      Samples

    • 

      Extend

      Point of Sale

      Retail experience apps

      Hardware station

      Payment connector

  • Talent
    • 

      DYNAMICS 365 FOR
      Talent

      Overview

      Attract

      Onboard

      Core HR

• AI apps
  • • 

      DYNAMICS 365
      Customer Insights

      Overview

      Home page

      Data sources

    • 

      DYNAMICS 365
      Fraud Protection

      Overview

      Diagnose your fraud

      Sign up

    • 

      DYNAMICS 365
      Customer Service Insights

      Overview

      Quickstart

      Dashboard overview

    • 

      DYNAMICS 365
      Market Insights

      Overview

      Get started

      Administration

    • 

      DYNAMICS 365
      Sales Insights

      Overview

      Embedded intelligence

      Dynamics 365 AI for Sales capabilities for sellers

      Dynamics 365 AI for Sales capabilities for sales managers

    • 

      DYNAMICS 365
      Virtual Agent for Customer Service

      Overview

      Quickstart

      Dashboard overview

• Mixed reality apps
  • • 

      DYNAMICS 365
      Guides (in preview)

      Overview

      Sign up for preview

      Get started

      Author a guide

      Operator’s manual

      Analyse your guides

      Glossary

      Known issues

      FAQ

    • 

      DYNAMICS 365
      Import Tool (in preview)

      Overview

      Convert your 3D (CAD) models

      Optimise your 3D models

      Best practices for 3D models

      Requirements for installing Import Tool

      Try Import Tool free

      Install Import Tool

      Use the Import Tool

      Work with Dynamics 365 Layout

      Work with Dynamics 365 Guides

    • 

      DYNAMICS 365
      Layout

      Overview

      Requirements

      Try Layout free

      Buy and deploy

      User Guide

      Use Import Tool

      Videos

      FAQ

    • 

      DYNAMICS 365
      Product Visualize (in preview)

      Overview

      Requirements

      Setup

      Admin Guide

      User Guide

      FAQ

    • 

      DYNAMICS 365
      Remote Assist

      Overview

      Requirements

      Try Remote Assist free

      Buy and deploy

      HoloLens User Guide

      Mobile app User Guide

      Use with Teams

      Launch from another app

      Videos

      FAQ