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CSP shows Loading when using Advanced Certificate Request to submit a request to an enterprise CA

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Warning

The retired, out-of-support Internet Explorer 11 desktop application has been permanently disabled through a Microsoft Edge update on certain versions of Windows 10. For more information, see Internet Explorer 11 desktop app retirement FAQ.

This article provides a solution to enable active scripting in the Internet Explorer security zone so that the webpage can receive your instruction to issue a certificate request.

Original product version:   Internet Explorer
Original KB number:   939290

Symptoms

Consider the following scenario in Internet Explorer :

  • You use the Advanced Certificate Request page.
  • You submit a certificate request to an enterprise certification authority (CA). In this scenario, the value in the CSP field under Key Options appears as Loading.

Cause

This problem occurs because active scripting is disabled for the security zone to which the application enterprise CA belongs.

Resolution

To resolve this problem, enable active scripting for the security zone to which the enterprise CA belongs. To do this, follow these steps:

  1. Open Internet Explorer.

  2. On the Tools menu, click Internet Options.

  3. On the Security tab, click the security zone to which the enterprise CA belongs, and then click Custom Level.

    Note

    The security zone appears in the Internet Explorer status bar when you use the Advanced Certificate Request page.

  4. Scroll down to Scripting. Note the current setting for Active scripting.

  5. If Active Scripting is set to Disable or to Prompt, click Enable, and then click OK.

  6. Click Yes to dismiss the warning message.

References

For more information about how to troubleshoot script errors in Internet Explorer 6 and in Internet Explorer 7 on Windows 2000-based, Windows XP-based, Windows Server 2003-based, or Windows Vista-based computers, see How to troubleshoot script errors in Internet Explorer.