Use a shared Outlook mailbox in email automations

Shared mailboxes allow groups of people to monitor and send emails from public email aliases. When a group user replies to messages sent to a shared mailbox, the email appears to be from the shared address, not from the individual user.

To retrieve emails from a shared mailbox, use the Retrieve email messages from Outlook action and populate the name of the mailbox in the Account field.

To send emails through a shared mailbox, use the Send email message through Outlook action.

In the action's properties, select Other mailbox in the Send email message from drop-down menu, and populate the name or address of the shared mailbox in the Send from field. Additionally, populate the Account field with the address of your main account.