Azure: Help Identify My issue with Automatic Checks - DNS Records

Applies to: Exchange Server 2013

One of the most common configuration setup issues is incorrectly configuring DNS records. You can use the automatic checks listed below to validate your configuration and help you update your environment.

If you already have a user account, select Sign In. You don't need an Azure ID account. You might be asked for a user account again when the checks run. If so, your user account is in the format of username@yourFQDN and your password.

DNS Records Checks

Application Symptom Check
Domains My custom domain (for example, contoso.com) doesn't seem to be configured with Microsoft 365 or Office 365 Microsoft Support and Recovery Assistant
Domains My custom domain (for example, contoso.com) doesn't seem to be configured with Microsoft 365 or Office 365 (I used a CNAME record) Microsoft Support and Recovery Assistant
Domains My custom domain (for example, contoso.com) doesn't seem to be configured with Microsoft 365 or Office 365 (I used a TXT record) Microsoft Support and Recovery Assistant
Instant Messaging My users are having trouble getting their Lync client to work Microsoft Support and Recovery Assistant
Instant Messaging My users are having trouble getting their Lync client to work with other organizations Microsoft Support and Recovery Assistant
Mail I can't get Outlook to automatically configure with Microsoft 365 or Office 365 Microsoft Support and Recovery Assistant
Mail My email doesn't seem to be routing to Microsoft 365 or Office 365 Microsoft Support and Recovery Assistant