Assign or change an emergency location for a user

When you're setting up Calling Plans, you need to assign an emergency location to each phone number or user. In European countries, the emergency location is associated with the phone number when you get it from Office 365 or when you transfer a phone number over to Office 365. In the United States, the emergency location is associated with the phone number when it's assigned to the user. The emergency address can be changed if the user that it's assigned to moves to a new location. For more about emergency addresses and locations, see What are emergency locations, places, and call routing?.

To learn how to get Calling Plans in Office 365 and how much they cost, see Teams add-on licensing.

Assign or change an emergency location for a user

  1. In the left navigation of the Microsoft Teams admin center, click Voice > Phone numbers.
  2. On the Phone numbers page, select a user number in the list, and then click Edit.
  3. On the Edit pane, under Emergency location, do one of the following:
  • To assign an emergency location, search for, and select an emergency location.
  • To change the emergency location that's already assigned to the user, click X to remove the existing location, and then search for and select the location you want to assign.
  1. Click Save.