Phone number management for Japan

Important

Using SoftBank for calling in Japan is currently only available to Early Adopters (EA).

In Japan, we have partnered with SoftBank for the purchase and provisioning of Calling Plans for customers with a billing address in Japan. SoftBank will sell their Calling Plans, provide user numbers for Japan and also provide the support for phone number management, However, service numbers and licenses for audio conferencing, auto attendants and call queues. will still be sold and managed by Office 365.

For more information on the SoftBank Calling for Office 365.

Use this table to find information on getting and managing phone numbers in Japan for Microsoft Teams.

For more information, see Manage phone numbers for your organization.

What you want to do? Do these steps and download the correct forms
Get new user phone numbers for Calling Plans in Japan.
Please contact SoftBank Calling for Office 365 for new phone numbers for your users. They will then add those numbers to your organization so you can assign them to your users.
Get new service phone numbers for Audio Conferencing, auto attendants and call queues in Japan.
Please contact us.
Get phone numbers transferred to Office 365 for users in Japan.
Please contact SoftBank Calling for Office 365 to transfer phone numbers. They will then add those numbers to your organization.
Get phone numbers transferred to Office 365 for Audio Conferencing, auto attendants and call queues in Japan. Please contact us
Change emergency addressing assigned to users that have a Calling Plan phone number. Please contact SoftBank Calling for Office 365 to make emergency address changes. They can update this information for you.
Change a user number to a service number. Not currently supported when using SoftBank Calling for Office 365.

Different kinds of phone numbers used for Calling Plans

Manage phone numbers for your organization

Emergency calling terms and conditions