Configure accounts for Microsoft Teams Rooms

Read this topic to learn about Microsoft Teams Rooms and how it integrates with Exchange and Skype for Business.

This topic introduces how to create accounts used by Microsoft Teams Rooms in Microsoft Exchange and Skype for Business. Your infrastructure will likely fall into one of the following configurations:

Which configuration you have will affect how you prepare for device setup.

Microsoft Teams Rooms needs to be assigned a "resource account" in Active Directory, Exchange, and Skype for Business. The account is used to access its meeting calendar and establish Microsoft Teams or Skype for Business connectivity. People can book this account by scheduling a meeting with it. Microsoft Teams Rooms will be able to join that meeting and provide various features to the meeting attendees.


Without a resource account, none of these features will work.

Every resource account is unique to a single Microsoft Teams Rooms installation, and requires some setup:

  • The resource account must be configured correctly.

  • Your infrastructure must be configured to allow Microsoft Teams Rooms to validate the resource account, and to reach the appropriate Microsoft services.


If using Microsoft Teams panels, the Teams Rooms resource account signs in to both Teams Rooms and associated Teams panels.


It is highly recommended that account creation be done well in advance of actual hardware installation. Ideally, account preparation is started two to three weeks before installation.

In hybrid environments the account used for Microsoft Teams Rooms must have password sync enabled in Azure Active Directory (AAD) Sync because Microsoft Teams Rooms authentication requires Microsoft 365 or Office 365 authentication. When setting up the account, make sure that the account's SIP address matches its User Principal Name (UPN) in AAD.

You can think of a resource account as the resource account that people recognize as a conference room's or shared space's account. When you want to schedule a meeting using that space, you invite the account to that meeting.

If you already have a resource mailbox account set up for the space where you're installing Microsoft Teams Rooms, you can change that account into a Teams Rooms resource account. Once that's done, all you need to do is sign in to Microsoft Teams Rooms with that account.

Basic configuration

These properties represent the minimum configuration for a resource account to work with Microsoft Teams Rooms. Your resource account may require further setup.

Property Purpose
Exchange mailbox (Exchange 2013 SP1 or later, or Exchange Online)
Enabling the account with an Exchange mailbox gives the resource account the capability to receive and send both mail and meeting requests, and to display a meetings calendar on the Microsoft Teams Rooms device. The Microsoft Teams Rooms mailbox must be a room mailbox.
Skype for Business is enabled
Skype for Business can be enabled in order to use various Skype for Business conferencing features, like video calls, IM, and screen-sharing.
The resource account must be enabled with a password, or it cannot authenticate with Microsoft Teams, Exchange, or Skype for Business Server. Password expiration should be disabled on all Teams Rooms resource accounts.

Advanced configuration

While the properties for the basic configuration will allow the resource account to be set up in a simple environment, it is possible your environment has other restrictions on directory accounts that must be met in order for Microsoft Teams Rooms to successfully use the resource account.

Property Purpose
Certificate-based authentication
Certificates may be required for both Exchange and Skype for Business Server. To deploy certificates, you can load them when logged in as Admin.

See also

Plan for Microsoft Teams Rooms

Configure a Microsoft Teams Rooms console

Manage Microsoft Teams Rooms