Overview of Microsoft Teams

Microsoft Teams brings together the full breadth and depth of Office 365, to provide a true chat-based hub for teamwork and give customers the opportunity to create a more open, fluid, and digital environment. Microsoft Teams is built on existing Microsoft technologies woven together by Office 365 Groups.

Out of the box, Teams leverages identities stored in Azure Active Directory (Azure AD) and integrates with the other services within Office 365, to create a SharePoint online site and an Exchange Online group mailbox for each team created.

The Teams persistent chat capability is provided by a chat service that interacts with the Office 365 substrate, surfacing many of the built-in Office 365 capabilities, such as archiving and eDiscovery to the data being exchanged in Teams.

Teams also provides a calling and meetings experience that is built on the next generation cloud-based infrastructure that is also used by Skype and Skype for Business. These technology investments include Azure-based cloud services for media processing and signaling, H.264 video codec, SILK and Opus audio codec, network resiliency, telemetry, and quality diagnostics.

To extend Teams capabilities, use Connectors, Tabs, and Bots - available as Apps, to bring external information, content, and intelligent bot interactions to Teams.

Microsoft Teams infrastructure

Teams is built on existing Microsoft technologies, woven together by Office 365 Groups. Powered by the Microsoft cloud, organizations can expect excellent performance and reliability when leveraging Teams as part of their collaboration story.

Out of the box, a team created in Teams will create an Office 365 Group, a SharePoint Online site (complete with a document library), and an Exchange Online group mailbox, which will be used by Teams to store information such as meeting invites. A team can be created using existing Office 365 Groups, allowing existing group memberships, and contents stored in SharePoint Online and Exchange Online to be ported to Teams.

Teams persistent chat is provided by a chat service that interacts with Office 365, surfacing many of the built-in Office 365 capabilities such as archiving and eDiscovery to the data being exchanged in Teams.

To complement the Teams capability as a persistent chat board where informal, real-time conversations take place, Teams also provides a meeting experience built on the next generation cloud-based infrastructure that is also used by Skype and Skype for Business. These technology investments include Azure-based cloud services for media processing and signaling, H.264 video codec, SILK and Opus audio codec, network resiliency, telemetry, and quality diagnostics.

Office 365 Groups leverage identities stored in Azure Active Directory (Azure AD) and as such, all authentication and authorization capabilities in Azure AD, such as support for multi-factor authentication (MFA), are readily available for use by Teams.

Microsoft Teams and Office 365

Different groups have various needs, based on their functional role and workstyle. Office 365 is designed for the unique workstyle of every group and includes purpose-built, integrated applications, including:

  • Outlook for enterprise-grade email, now with groups functionality

  • SharePoint for sites and portals, intelligent content services, business process automation and enterprise search

  • Yammer for driving company-wide connections

  • Skype for Business as the backbone for enterprise voice and video

  • And now, Microsoft Teams, the new chat-based workspace in Office 365

Here are common use cases for each application in Office 365. For detailed usage guidance, visit the FastTrack Productivity Library.

Microsoft Teams icon.

  • Leveraged by users and teams who are looking to collaborate in real-time with the same group of people.

  • Helps teams looking to iterate quickly on a project while sharing files and collaborating on shared deliverables.

  • Allows Users looking to connect a wide range of tools into their workspace (such as Planner, Power BI, GitHub, etc.).

Microsoft Outlook icon.

  • Leveraged by users who prefer to collaborate in the familiar environment of email and/or a more formal, structured manner.

  • Provides specific business processes that require email usage to transmit documents and information inside and outside corporate boundaries.

  • Communicates and connects with users who are outside of immediate workgroups or organizations.

Yammer icon.

  • Leveraged to help connect users across the organization to organize around communities of practice and share best practices.

  • Improves cross-functional workflows through an open and transparent feed-based platform

  • Fosters executive-employee engagement with two-way conversations between leadership and the wider employee base

  • Ignites your frontline workforce to share and receive knowledge and expertise

Skype for Business icon.

  • Leveraged for real-time communication and collaboration both internally and externally with customers/partners.

  • Provides meetings with audio, video and content with small or large teams (including Town Halls with up to 10,000 participants).

  • Offers enterprise telephony functionality.

Microsoft SharePoint icon.

  • Leveraged for sites and portals (e.g. company news & announcements, search, and document collaboration).

  • Implements business process automation on document libraries and lists of information by integrating Microsoft Flow and PowerApps.

  • Full-powered SharePoint team site automatically provisioned for every Microsoft Team for file storage, team news, pages, lists and more.

  • See How SharePoint Online and OneDrive for Business interact with Teams

What happened to the Teams admin FAQ?

While the Teams Admin FAQ was handy when we first released Teams, it quickly became a "junk drawer" that made it hard to find anything specific. So we busted apart the FAQ and incorporated its valuable information into the Teams documentation that you're looking at right now. You'll find all the information that was in the FAQ in this documentation, in context.

If you're looking for something that you can't find here, please tell us about it in the Comments section below. We try to respond to your comments within 24 hours.

By the way, we do still have an FAQ for the Journey from Skype for Business to Microsoft Teams.