Set up Call Quality Dashboard (CQD)
Open the Microsoft Call Quality Dashboard (CQD) at https://cqd.teams.microsoft.com (sign in with your admin credentials). Or go to the Teams admin center and select Call Quality Dashboard.
On the page that opens, click Sign in and enter your Global Administrator account or Microsoft Teams Service Admin account information. After the first time you sign in, CQD will begin collecting and processing data. Keep in mind that it may take one or more hours to process enough data to display meaningful results in the reports.
CQD shows call and meeting quality, at an org-wide level, for Microsoft Teams, Skype for Business Online, and Skype for Business Server 2019.
Assign admin roles for access to CQD
Assign roles for accessing CQD to the people who need to use it.
If you want non-admin users (such as support engineers and helpdesk agents) to use Call Quality Dashboard, you can assign those users one of the following roles, which gives access to CQD.
|View reports||View EUII fields||Create reports||Upload building data|
|Office 365 Global Administrator||Yes||Yes||Yes||Yes|
|Teams Service Administrator||Yes||Yes||Yes||Yes|
|Teams Communications Administrator||Yes||Yes||Yes||Yes|
|Teams Communications Support Engineer||Yes||Yes||Yes||No|
|Teams Communications Support Specialist||Yes||No||Yes||No|
|Skype for Business Administrator||Yes||Yes||Yes||Yes|
|Azure AD Global Reader||Yes||Yes||Yes||No|
|Office 365 Reports Reader1||Yes||No||Yes||No|
If you're not seeing EUII (end-user identifiable information) and you have one of the roles that's permitted to see this information, keep in mind that CQD only keeps EUII for 30 days. Anything older than 30 days is deleted.
For more information about these roles, see About Office 365 admin roles.
After the first time you sign in, CQD will begin collecting and processing data. As of December 2019, you can still access the older version of CQD (cqd.lync.com), although the legacy portal gives you a link to the latest CQD (cqd.teams.microsoft.com). Eventually, the older version of CQD will be decommissioned. As of July 1, 2020, the older version of CQD accesses data from the latest CQD.
Migrate building data and reports from previous version of CQD
As of July 1, 2020, you can no longer migrate building data and reports from the old CQD (https://CQD.lync.com).
Use Power BI to analyze CQD data
New in January 2020: Download Power BI query templates for CQD. Customizable Power BI templates you can use to analyze and report your CQD data.
Read Use Power BI to analyze CQD data to learn more.