Set up Call Quality Dashboard (CQD)

Open the Microsoft Call Quality Dashboard (CQD) at https://cqd.teams.microsoft.com (sign in with your admin credentials). Or go to the Teams admin center and select Call Quality Dashboard.

Screenshot of the Call quality dashboard button in Teams admin center

On the page that opens, click Sign in and enter your Global Administrator account or Microsoft Teams Service Admin account information. After the first time you sign in, CQD will begin collecting and processing data. Keep in mind that it may take one or more hours to process enough data to display meaningful results in the reports.

CQD shows call and meeting quality, at an org-wide level, for Microsoft Teams, Skype for Business Online, and Skype for Business Server 2019.

Important

To use CQD with Skype for Business Server 2019, you'll have to Configure Call Data Connector. See Plan Call Data Connector before you start.

Assign admin roles for access to CQD

Assign roles for accessing CQD to the people who need to use it.

If you want non-admin users (such as support engineers and helpdesk agents) to use Call Quality Dashboard, you can assign those users one of the following roles, which gives access to CQD.

View reports View EUII fields Create reports Upload building data
Office 365 Global Administrator Yes Yes Yes Yes
Teams Service Administrator Yes Yes Yes Yes
Teams Communications Administrator Yes Yes Yes Yes
Teams Communications Support Engineer Yes Yes Yes No
Teams Communications Support Specialist Yes No Yes No
Skype for Business Administrator Yes Yes Yes Yes
Azure AD Global Reader Yes Yes Yes No
Office 365 Reports Reader1 Yes No Yes No

1 In addition to reading CQD reports, the Office 365 Reports Reader can view all the activity reports in the admin center and any reports from the Microsoft 365 Adoption content pack.

Note

If you're not seeing EUII (end-user identifiable information) and you have one of the roles that's permitted to see this information, keep in mind that CQD only keeps EUII for 30 days. Anything older than 30 days is deleted.

For more information about these roles, see About Office 365 admin roles.

After the first time you sign in, CQD will begin collecting and processing data. As of December 2019, you can still access the older version of CQD (cqd.lync.com), although the legacy portal gives you a link to the latest CQD (cqd.teams.microsoft.com). Eventually, the older version of CQD will be decommissioned. As of July 1, 2020, the older version of CQD accesses data from the latest CQD.

Migrate building data and reports from previous version of CQD

Important

As of July 1, 2020, you can no longer migrate building data and reports from the old CQD (https://CQD.lync.com).

Use Power BI to analyze CQD data

New in January 2020: Download Power BI query templates for CQD. Customizable Power BI templates you can use to analyze and report your CQD data.

Read Use Power BI to analyze CQD data to learn more.

Improve and monitor call quality for Teams

What is CQD?

Upload tenant and building data

CQD data and reports

Use CQD to manage call and meeting quality

Dimensions and measures available in CQD

Stream Classification in CQD

Use Power BI to analyze CQD data