How to request your data move

Note

The information on this page only applies to customers who had existing Office 365 tenants before the new datacenters in their geo launched.

Existing Office 365 customers are eligible to request early migration for their entire organization’s core customer data at rest.

When can I request a move?

Customers with signup country in Request period begins Request deadline
Japan
January 1, 2020
June 30, 2020
Australia, New Zealand, Fiji
January 1, 2020
June 30, 2020
India
January 1, 2020
June 30, 2020
Canada
January 1, 2020
June 30, 2020
United Kingdom
January 1, 2020
June 30, 2020
South Korea
January 1, 2020
June 30, 2020
France
January 1, 2020
June 30, 2020
United Arab Emirates
July 15, 2019
June 30, 2020
South Africa
July 25, 2019
June 30, 2020
Switzerland, Liechtenstein
December 10, 2019
June 30, 2020
Germany
Planned
Planned

How to request a move

Eligible customers will see a page in the Microsoft 365 admin center, which will allow them to request to have their core customer data moved to their new datacenter region.

To access the page in the Microsoft 365 admin center, in the navigation pane on the left, expand Settings, and then click Organization Profile.

Settings menu with Organizational Profile highlighted

On the Organization Profile page, scroll down to the Data Residency Option section.

Data residency card

You may not see this section if one of the following apply:

  • Your tenant is not eligible for the Office 365 Move Program. Eligibility is determined by tenant signup country.
  • All of your core customer data at rest is already located in the new geo (see Data Location section of the page).

If your organization has data residency requirements and you need to request early migration, click Opt-in on the top right of the section. A new section will appear on the right side of your screen explaining the details of the Office 365 Move Program. Select the toggle button next to the text that says I want my organization's core customer data at rest to migrate. Then, click Save.

Datacenter opt-in action screen

You should see the text on the Data Residency section change to indicate Your organization has requested to move its core customer data. You'll also have a confirmation message in your message center. This confirms that you have successfully requested a move.

What happens after requesting a move?

After requesting a move, we will plan to move you as quickly as our operational constraints allow. Due to the unpredictable nature of many of the constraints, we cannot share a specific date or timeframe for the moves. You will see a notification after the move has completed.

Moves may take up to 24 months from the request deadline for your country to complete.

Microsoft Teams

As of January 2020, customers in eligible Office 365 countries can opt-in for migration of Microsoft Teams chat service data. Opt-in timelines have been reopened or extended for all eligible countries to give customers an opportunity to consider the early migration program with Microsoft Teams in scope.

Optional actions before you request a move

Perform the following steps as appropriate.

If you use an IP-based firewall, add allow rules for the new IP addresses

We recommend using DNS filtering for firewalls instead of IP addresses. There are no new DNS entries required.

If you use an IP-based firewall for Internet connectivity, you must add allow rules for the new IP addresses for the destination datacenter geo. IP addresses for new datacenter geos in addition to new servers are continuously added to Office 365 URLs and IP Address Ranges.

Consult your firewall documentation for information about how to add allow rules (also known as whitelisting.)

After adding IP addresses, you may want to test connectivity to the new datacenter geo. To do this, we recommend creating a new free 30-day trial tenant as soon as the new datacenter geo is available.

Test using a new tenant

If you'd like to test connectivity prior to the move, you can set up a new free 30-day trial tenant after the new datacenter geo is available, and use it to experience Office 365 hosted in the new datacenter geo.

The trial tenant can't be combined with your existing tenant:

  • Users must use a separate trial account for their testing.

  • There is no way to move data between tenants.

Notify users to update out-of-date Exchange settings on mobile devices

If users have a mobile device with the Exchange Server set to m.outlook.com or podxxxxx.outlook.com, we recommend that they switch to outlook.office365.com, following the instructions in Set up a mobile device to synchronize with your account.

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