Enable or disable sending emails when Audio Conferencing settings change

Users are automatically notified by email when they are enabled for Audio Conferencing. There may be times, however, when you want to reduce the number of emails that are sent to Skype for Business and Microsoft Teams user. In such cases, you can disable sending email.

If you disable sending emails, Audio Conferencing emails won't be sent to your users, including emails for when users are enabled or disabled for audio conferencing, when their PIN is reset, and when the conference ID and the default conferencing phone number changes.

Here is an example of the email that is sent to users when they are enabled for Audio Conferencing:

Audio Conferencing email

When are emails being sent to your users?

  • There are several emails that are sent to users in your organization after they are enabled for audio conferencing:

    • When an Audio Conferencing license is assigned to them.

    • When you manually reset the user's audio conferencing PIN.

    • When you manually reset the user's conference ID.

    • When the Audio Conferencing license is removed from them.

    • When the audio conferencing provider of a user is changed from Microsoft to another provider or None.

    • When the audio conferencing provider of a user is changed to Microsoft.

Enable or disable email from being sent to users

You can use the Skype for Business admin center or Windows PowerShell to enable or disable email sent to users.

Using the Skype for Business admin center

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center > Skype for Business, and in the left navigation, click Audio conferencing.

  3. On the Microsoft bridge settings page, select or clear the Automatically send emails to users if their audio conferencing settings change.

  4. Click Save.

    Tip

    You can also send email to a user with the audio conferencing settings by going to Audio conferencing > Users, selecting the user, and clicking Send conference info via email. If you do this, an email will be sent that only includes conference ID and conference phone number, but not the PIN. See Send an email to a user with their Audio Conferencing information for more information.

    Using Windows PowerShell

What else should you know?

  • When automatic emails are disabled, you can still manually trigger sending an email with the conference ID and phone number using the Skype for Business admin center. However, if you do this, the PIN won't be included. If you want to reset the audio conferencing PIN and sending emails is disabled, you will need to send it to the user in another way.

  • By default, the sender of the emails will be from Office 365, but you can change the email address and display name using Windows PowerShell and also use the Set-CsOnlineDialInConferencingTenantSettings cmdlet.

    Note

    If you want to change the email address information, you need to make sure that the inbound email policies of your environment allow emails that come from the custom specified from address.

    • Enter the email address in the SendEmailFromAddress parameter.

    • Enter the email display name in the SendEmailFromDisplayName parameter.

    • Set the SendEmailOverride parameter to True.

    • Set-CsOnlineDialInConferencingTenantSetting -SendEmailOverride $true -SendEmailFromAddress amos.marble@contoso.com -SendEmailFromDisplayName "Amos Marble"

  • Sending email to your users can be disabled using the Skype for Business admin center or the Windows PowerShell.

Want to know how to manage with Windows PowerShell?

Emails sent to users when their Audio Conferencing settings change

Send an email to a user with their Audio Conferencing information

Set up Audio Conferencing for Skype for Business and Microsoft Teams