Test your Skype for Business Online installation

Save time, reduce support calls, and increase user satisfaction by testing your Skype for Business Online installation before you set it up for everyone in your organization.

Here's what you need:

What do you want to do?

Set up test accounts

Set up test computers

Set up Audio Conferencing

Test Skype for Business Online features and devices

Set up test accounts

  1. Go to Admin > Office 365 > Users and groups, then select addAdd and enter the required information.

  2. When you come to Step 4 (Email), enter your own email address. You'll then have a record of the new user's name and password.

  3. Repeat steps 1 and 2 until you have the number of test accounts you want. You need at least two accounts (besides your own) to test the online meeting capabilities of Skype for Business Online.

Set up test computers

On each test computer:

  1. Go to the Office 365 home page and sign in with credentials from one of your test accounts.

  2. Go to SettingsSettings: update your profile, install software and connect it to the cloud, and then click Install software and connect it to the cloud.

Set up Audio Conferencing

To provide telephone access to Skype for Business Online meetings, set up an account with an audio conferencing provider. Here's what you get:

  • Toll dial-in numbers, and toll-free numbers if available.

  • For each user in your organization who schedules or leads meetings, a conference code and personal identification number (PIN).

After setting up your users for audio conferencing, they receive an automated email message with the dial-in numbers and conference code. This information is also automatically added to new Skype for Business meeting requests.

For details, see Set up Audio Conferencing for Skype for Business and Microsoft Teams.

To add audio conferencing information to the account of one of your test users

  1. Click Audio Conferencing > Uusers.

  2. Click the names of the users you want to set up for dial-in conferencing, and then click EditEdit.

  3. Select your audio conferencing provider, type the requested information, and then click Save.

Audio conferencing setting Description
Provider
Choose your audio conferencing provider from the list.
Toll number (required)
The phone numbers you received from the audio conferencing provider. Format the numbers like you want them to appear in Skype for Business meeting invitations.
Toll-free number
The phone numbers you received from the audio conferencing provider. Format the numbers like you want them to appear in Skype for Business meeting invitations.
Passcode
The passcode, or conference code, for this user.

Test Skype for Business Online features and devices

Verify that the major Skype for Business Online features are working as expected.

Sign in and sign out

Task Expected result
Sign in to and out of Lync Online
The Skype for Business main window appears, with the presence state you specified when you signed in
Sign in to and out of Lync Online
The Skype for Business sign-in screen is displayed
Sign in to and out of Lync Online
The Skype for Business window closes, and the Skype for Business icon no longer appears in the Windows notification area.

Can't sign in? See How to troubleshoot sign-in issues in Skype for Business Online.

Contacts, presence, and instant messaging

Task Expected result
Send an IM in Skype for Business
The Skype for Business conversation window appears, you type something, and you receive a response from the person you contacted.
Send an IM in Skype for Business
The Skype for Business conversation window appears, you type something, and everyone in the conversation responds.
Search for a contact by using their first or last name
Your search results begin to appear as soon as you start typing.
FAQ about Lync for Office 365
The contact you added appears in the Contacts group you chose.
Change your presence status in Lync
Your new presence status is reflected in other people's Contacts list.
Use the contact card
The person's contact card appears near their name.

Person-to-person calls

Task Expected result
Make and receive a Lync audio call
The conversation window appears and you hear the call ringing. The person you're calling receives a desktop alert and accepts the call, and the conversation window is updated when they're connected.
Add audio to a Lync instant message conversation
The call is connected and you can IM and talk with the other person.
Share your desktop or a program in Lync
The desktop or program you shared is visible to the other person.

Conferencing

Task Expected result
Set up a Lync Meeting
A meeting invitation is sent to the people you specified.
Change participant settings for Lync Meetings
Varies depending on the option.
TIP: Under Access and presenters, you can experiment with different settings of the Who will bypass the lobby option.
Joining a Lync Meeting
The conversation window opens, and your name appears in the list of meeting participants once you're connected.
Mute or unmute your microphone in a Skype for Business meeting or call
The Muted icon appears next to the name of everyone in the meeting participant list. Only you can be heard when you speak.
Present PowerPoint slides in a Lync Meeting
Your PowerPoint presentation is displayed on everyone's computer in the Skype for Business meeting stage window.
Transfer a file in a Lync Meeting
After upload, everyone else in the meeting can view and download the attachment.

Set up Skype for Business Online

Let Skype for Business users add Skype contacts