Turn on or off Skype for Business client feedback reporting

You can enable your Skype for Business users to use the built-in Skype for Business app feedback tool to let users report issues and provide feedback directly to Microsoft about their experience.

Skype for Business client reporting.

Using this tool, a user can copy the logs from the app on their device to help Microsoft better investigate and troubleshoot problems that they might have.

Skype for Business client reporting.

You can also use the EnableOnlineFeedbackScreenshot setting so users can include a screenshot of their device as a part of their feedback.

Skype for Business client reporting form.

Important

The logs collected by the app's feedback tool will be stored for up to a maximum of 90 days in the United States while the issue is being investigated. Because of this, please don't enable this feedback tool if this violates your organization's data protection policy.

Verify and start Windows PowerShell

  • Check that you are running Windows PowerShell version 3.0 or higher
  1. To verify that you are running version 3.0 or higher: Start Menu > Windows PowerShell.

  2. Check the version by typing Get-Host in the Windows PowerShell window.

  3. If you don't have version 3.0 or higher, you need to download and install updates to Windows PowerShell. See Windows Management Framework 4.0 to download and update Windows PowerShell to version 4.0. Restart your computer when you are prompted.

  4. You will also need to install the Windows PowerShell module for Skype for Business Online that enables you to create a remote Windows PowerShell session that connects to Skype for Business Online. This module, which is supported only on 64-bit computers, can be downloaded from the Microsoft Download Center at Windows PowerShell Module for Skype for Business Online. Restart your computer if you are prompted.

If you need to know more, see Connect to all Office 365 services in a single Windows PowerShell window.

  • Start a Windows PowerShell session
  1. From the Start Menu > Windows PowerShell.

  2. In the Windows PowerShell window, connect to your Office 365 organization by running:

    Note

    You only have to run the Import-Module command the first time you use the Skype for Business Online Windows PowerShell module.

     Import-Module "C:\\Program Files\\Common Files\\Skype for Business Online\\Modules\\SkypeOnlineConnector\\SkypeOnlineConnector.psd1"
     $credential = Get-Credential
     $session = New-CsOnlineSession -Credential $credential
     Import-PSSession $session
    

    If you want more information about starting Windows PowerShell, see Connect to all Office 365 services in a single Windows PowerShell window orConnecting to Skype for Business Online by using Windows PowerShell.

Turn on client app feedback reporting for all the users in your organization

To enable feedback reporting for users in your organization and allow them to submit device screen shots, run:

Set-CsClientPolicy -Identity EnableOnlineFeedback -EnableOnlineFeedback $true -EnableOnlineFeedbackScreenshots $true

Want to know more about Windows PowerShell?

  • When it comes to Windows PowerShell is all about managing users and what users are allowed or not allowed to do. With Windows PowerShell, you can manage Office 365 and Skype for Business Online using a single point of administration that can simplify your daily work, when you have multiple tasks to do. To get started with Windows PowerShell, see these topics:

Set up Skype for Business Online

Let Skype for Business users add Skype contacts