Add or remove an emergency address for your organization

An emergency address must be associated with a phone number - but when this happens can vary between country/regions. For example, in the United States, you need to associate an emergency address when you assign the phone number to the user. In the United Kingdom, you need to associate an emergency address to the phone number when you are getting the phone numbers from Office 365 or transferring phone numbers from your current service provider.

No matter which country/region you are in, it's possible to add a location or locations to an emergency address or remove an emergency address. Depending on the number of physical locations in your organization, you can create them for buildings, floors, and offices. See What are emergency locations, addresses, and call routing? for some details.

To learn how to get a Calling Plan and how much it costs, see Skype for Business and Microsoft Teams add-on licensing.

To add an emergency address

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center > Skype for Business.

  3. In the left navigation, go to Voice > Emergency locations, and then click the Add new address button.

    Important

    For you to see the Voice option in the left navigation in the Skype for Business admin center, you must first buy at least one Enterprise E5 license, one Phone System add-on license, or one Audio Conferencing add-on license.

  4. In the Action pane, under New Address, enter the required information in the boxes.

  5. After you enter all of the information for the address, click Validate.

    Important

    Validating a street or civic address involves making sure that it is legitimate and correctly formatted. It is possible that a partially correct emergency address, such as if you mistyped the name of the city, may still pass validation. Even though it's misspelled and passed validation, the combination of the misspelled name of city along with the other correct parts of the address are enough information to route the call to the appropriate emergency dispatch center.

    If the address can't be validated, you can send a manual validation request by clicking Send a validation request if you are trying to validate a U.S. address, or click Open a service request to get help with address validation if you are outside the United States.

  6. After the address is validated, click Save.

To remove an emergency address

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center > Skype for Business.

  3. In the left navigation, go to Voice > Emergency location, select the address you want to delete, and in the Action pane click Delete.

    Important

    For you to see the Voice option in the left navigation in the Skype for Business admin center, you must first buy at least one Enterprise E5 license, one Phone System add-on license, or one Audio Conferencing add-on license.

What are emergency locations, addresses, and call routing?

Manage phone numbers for your organization

Emergency calling terms and conditions

Skype for Business Online: Emergency Calling disclaimer label