Calling Plans known issues

Calling Plans in Office 365 are a new feature found in Skype for Business Online. The following are current issues that are being tracked and actively investigated. They will be potentially resolved when the feature is updated in future builds in Office 365 and Skype for Business Online.

Calling Plans known issues

Known issue Comments
Transitioning from Tech Preview licenses to production licenses for Calling Plans don't automatically update the license.
Purchase your new licenses first so they are ready to be assigned to your users. Remove the promo (Tech Preview) license from a user, and then IMMEDIATELY assign the new Domestic Calling Plan and/or Domestic and International Calling Plan licenses to the user.
If you are removing and adding licenses for multiple users, it is extremely important that you remove the licenses from all of the users using Windows PowerShell and then IMMEDIATELY assign the licenses for all of the users also using Windows PowerShell. Doing this will ensure that there is no disruption in service when handling large volumes of user license assignments. For sample PowerShell scripts, see Assign Skype for Business and Microsoft Teams licenses.
Note: If you are using on-premises PSTN connectivity for hybrid users, you only need to assign a Phone System license. You should NOT also assign a voice Calling Plan. However, if you are enabling Calling Plans in Office 365 for users that are in Office 365, you need to still assign a Domestic Calling Plan or a Domestic and International Calling Plan license for those users. See Assign Skype for Business and Microsoft Teams licenses.

Note

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Transferring phone numbers common questions

Different kinds of phone numbers used for Calling Plans

Manage phone numbers for your organization

Emergency calling terms and conditions

Skype for Business Online: Emergency Calling disclaimer label