Change the emergency address for a user

When you are setting up Calling Plans in Office 365, you will need to assign an emergency address to each phone number or user. In European countries, the emergency address is associated with the phone number when you get it from Office 365 or when you transfer a phone number over to Office 365. In the United States, the emergency address is associated with the phone number when it is assigned to the user. The emergency address can be changed if the user it is assigned to moves to a new location. For more about emergency addresses and locations, see What are emergency locations, addresses and call routing?

To learn how to get Calling Plans in Office 365 and how much they cost, see Skype for Business and Microsoft Teams add-on licensing.

Change the emergency address for a user

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center > Skype for Business.

  3. In the left navigation, go to Voice > Voice users.


    For you to see the Voice option in the left navigation in the Skype for Business admin center, you must first buy at least one Enterprise E5 license, one Phone System add-on license, or one Audio Conferencing add-on license.

  4. On the Voice users page, locate and select the user you want to change the emergency address for.

  5. In the Action pane, under Emergency location, click Change.

  6. On the Assign number page, click Change location.

  7. Under Change emergency address to, enter the name of the city in the box and click Search.


    You can only change an emergency address that has already been validated. To change an emergency address that hasn't been validated, delete it and create another emergency address.

  8. Select a new emergency address from the list, and then click Save.

Add or remove an emergency address for your organization

Add, change, or remove an emergency location for your organization

What is address validation?

Manage phone numbers for your organization

Emergency calling terms and conditions

Skype for Business Online: Emergency Calling disclaimer label