Change the emergency location for a user

Each active phone number must have an emergency address (associated when you get a phone number in Office 365 or when you transfer a phone number) when the phone number is assigned to the user. When you associate the number with an emergency address, you can also add an emergency location to provide a more exact location within a physical location. An emergency location can be the floor, building wing, or office number where the user is located. You can have an unlimited number of locations for a given emergency address, and you can change the emergency location if the user moves to a different office or building—for example, if the user moves from floor 34 to floor 35.

To learn how to get Calling Plans in Office 365 and how much they cost, see Skype for Business and Microsoft Teams add-on licensing.

Change the emergency location for a user

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center > Skype for Business.

  3. In the left navigation go to Voice > Voice users.


    For you to see the Voice option in the left navigation in the Skype for Business admin center, you must first buy at least one Enterprise E5 license, one Phone System add-on license, or one Audio Conferencing add-on license.

  4. On the Voice users page, locate and select the user you want to change the emergency location for.

  5. In the Action pane, under Emergency location, click Change.

  6. On the Assign number page, click Change location.

  7. Under Change emergency address to, enter the name of the city in the box and click Search.

  8. Select the emergency location from the list, and then click Save.

    If you want to add a new emergency location, see Add, change, or remove an emergency location for your organization.

Add or remove an emergency address for your organization

Add, change, or remove an emergency location for your organization

What is address validation?

Manage phone numbers for your organization

Emergency calling terms and conditions

Skype for Business Online: Emergency Calling disclaimer label