What are Calling Plans in Office 365?

• 6/18/2018
• 2 minutes to read
• Contributors
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• Applies to:

  Skype for Business, Microsoft Teams

Calling Plans are an add-on telephone service that, when combined with Phone System in Office 365, can become the phone system for your entire organization. A Calling Plan provides the people in your business with a primary phone number and lets them make and receive phone calls outside of your organization. There are two types of Calling Plans: Domestic Calling Plan and a Domestic and International Calling Plan. To learn more, see Calling Plans for Office 365.

Users who are assigned phone numbers can make voice calls from all Skype for Business devices, including Getting phones for Skype for Business Online, PCs, and mobile devices. They can control their calls through desktop phones by using features such as mute/unmute, hold/resume, call transferring, and call forwarding.

Start here

Before you set this up, take a look at these topics for questions you might have:

• To see if your country/region has Calling Plans available and the number of minutes you will get select the Countries and region availability for Audio Conferencing and Calling Plans from the drop down.

• If you think you will go over the number of minutes, Set up Communications Credits for your organization.

• You can find pricing information here.

Setting it up

Setting up Calling Plans is easy. You can search for, acquire, and assign new phone numbers to users. You can also transfer your existing numbers to Office 365.

For step-by-step setup instructions, see Set up Calling Plans.

To learn more about Phone System, Calling Plans, and audio conferencing, see this YouTube video: Office 365 Phone System and dial-in meetings in Skype for Business.

Related topics

Skype for Business and Microsoft Teams add-on licensing

Transferring phone numbers common questions

Different kinds of phone numbers used for Calling Plans

Manage phone numbers for your organization Emergency calling terms and conditions

Skype for Business Online: Emergency Calling disclaimer label