What's the status of my port orders?

You can see the status of your port order by going to the Skype for Business admin center > Voice > Port orders. Each port order status will be listed in the Status column. If you help, Contact support for business products - Admin Help.

The following table lists port order statuses, as well as actions you can take if needed.

Status Can you view the order? Can you edit the order? Can you cancel the order? Can you delete the order? Description
Processing
Yes
No
Yes
No
The admin has created the order, and it's been received by Microsoft.
Contacting carrier
Yes
No
Yes
No
The order has been received and approved by Microsoft, and we are working with the losing carrier to get it approved.
Transfer approved
Yes
Firm Order Commitment(FOC)
Yes
No
The order has been accepted by the losing carrier, and the FOC date has been set.
Transfer pending
Yes
No
No
No
The transfer is less than 24 hours away, so the order can no longer be edited or cancelled.
Error
No
Yes
Yes
Yes (at this time, you can't delete the port order if there is an error. The port order needs to be re-created, or you need to Contact support for business products - Admin Help.
The losing carrier has rejected the order.
Completed
Yes
No
No
No
The numbers have been successfully transferred.
Cancelled
No
Yes
No
No
The admin has canceled the order.

For complete step-by-step instructions, see Transfer phone numbers to Office 365.

Note

If you need to get more telephone numbers than this, please contact support for business products - Admin Help

Transferring phone numbers common questions

Different kinds of phone numbers used for Calling Plans

Emergency calling terms and conditions

Skype for Business Online: Emergency Calling disclaimer label