Small business example - Set up an Auto Attendant

Microsoft Teams and Skype for Business are both part of Office 365 that provide chat, phone conversations, voicemail, meetings, files, and apps together in one place. They both require Phone System licenses to enable call control and PBX capabilities in the Office 365 cloud. The license is available as an add-on or as part of the Enterprise E5 licenses. Licensing details are at Skype for Business add-on licensing.

A Phone System license allows you to replace your existing PBX system with a set of features that include voicemail and Auto attendants, which let people who call your business navigate a menu system to get them to the right department, person, or the Operator. Auto Attendants can be used with either Teams or Skype for Business. You create an Auto Attendant system for your organization using the Skype for Business admin center.

If you are asked to set up an Auto Attendant, this article provides an illustration of planning and implementing Auto Attendants for a hypothetical small business. It's not a one-size-fits-all solution, but it is a good starting point.

Before you begin

We assume you've already done the following:

Also, you'll be pleased to discover that most of the planning and design portion can be done using a white board or index cards: having a good plan isn't technically demanding.