I use Microsoft Office 365 at work for most of my communications, and it has been a great experience until today. I had to lie to get my password reset, and I knew my current password which was rejected. So instead of giving an option to reset password, you only asked if I forgot my password or still know it but have issues getting in. So naturally I picked the 2nd choice, but I had to lie so I could get into my work station which made me late. I don't appreciate it because it's either ignorance or incompetence. I should not have to lie because you have outdated systems for verification. If you want me to reverify who I am, just ask for an email or phone number. I was able to reset my password so I can verify who I am. I am sure when I start my business not to consider using your apps for this very reason.