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MarkLipstein-1611 avatar image
1 Vote"
MarkLipstein-1611 asked MarkSquires-9500 commented

No Windows 10 Version 2004 Update

Here it is, near the end of September, and I still cannot get the Windows 2004 May Update through Windows Update. I am stuck on version 1909. And the October Update is about to be released. My computer is 20 months old (HP Pavillion Gaming Desktop 790-0025t), came preinstalled with Windows 10, and every update available on Windows Update, and through HP, has been installed. Why is this happening?

windows-10-general
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I finally found a solution! The trick is to stop messing with Conexant drivers altogether! There are no compatible versions out there...what I did was change the driver to a generic Windows HD Audio driver instead.

From Device Manager, select Sound, video and game controllers
Right-click on Conexant Smart Audio and select Update driver
Click on Browse my computer for drivers (not search automatically)
Let it use the default path and select "let me pick from a list..."
You should have a Microsoft HD Audio driver or something similar to that listed - click on that

Now you don't have Conexant drivers active - you can run the update with no issues! The only reason you're blocked from updating is because it detects those Conexant drivers. If you use the MS drivers instead, the problem has been resolved! I went from 1909 directly to 20H2 using the Windows Assistant manual install and I had absolutely no problems at all! Conexant drivers get automatically reinstalled!



1 Vote 1 ·

The popup after clicking is saying that it "might make the system unstable", then also should I do ?

0 Votes 0 ·

I would try it anyway...you can back out the driver if it causes problems. Once you get Windows to launch the update process, it will fix all those issues automatically.

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I finally tried that . Hasn't updated to version 2004 yet. Computer is functional but I keep getting a message that "A Conexant audio device could not be found. The application will now exit." Is there any way to eliminate that message?

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I figured out how to stop that message. In Services, disabled and stopped CxUtilSvc.

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It's been a week since I went to the generic Microsoft audio driver, but the Windows 10 update has not occurred. Did you also delete the Conexant program in Control panel/Programs and Features?

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I never did wait to see if the auto-update worked. I went to the Update Assistant:
https://support.microsoft.com/en-us/topic/windows-10-update-assistant-3550dfb2-a015-7765-12ea-fba2ac36fb3f#:~:text=The%20Windows%2010%20Update%20Assistant,you%20download%20the%20Update%20Assistant.

This allows you to trigger the update manually (without having to download ISO images, etc) - it just manually forces the Windows Update process. Once I changed my Conexant driver to a generic MS driver, it worked great.

When the update was done, the conexant driver was reinstalled automatically and all automatic updates since then have worked flawlessly.

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Just reporting back after some time. For the record ,I never did find a way to fix the Conexant problem. What I eventually discovered after watching a video from a computer guy was that trying to upgrade or workaround the Conexant driver was wholly unnecessary. When you go to update the driver in Device Manager, you can ask Windows to look for an update, and that does not work. OR, you can search for another driver on the computer already. Doing that gives you the choice of the Conexant driver and a generic driver, at least it did for me.

Choose generic, reboot. The only downside is that you no longer have the Conexant driver. I haven't noticed any issues. Windows immediately updated to 21h2. Done.

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DSPatrick avatar image
0 Votes"
DSPatrick answered DSPatrick rolled back

You can download / create the 2004 installation media here.
https://www.microsoft.com/en-us/software-download/windows10

--please don't forget to Accept as answer if the reply is helpful--





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JennyFeng-MSFT avatar image
1 Vote"
JennyFeng-MSFT answered MarkLipstein-1611 commented

@MarkLipstein-1611
Hi,

The block is in place because of various compatibility issues with numerous systems and hardware configurations.

If you cannot repair install the installation, and want to update to latest version, the fastest way to get the upgrade is through Media creation tool or ISO file.

Before making any changes in your computer, I suggest you to create a System Restore point, so that you can restore back your computer to previous working state if something goes wrong.

The Windows 10 2004 ISO is available from the Microsoft Windows 10 ISO download page:
https://www.microsoft.com/en-us/software-download/windows10

Hope above information can help you.

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Jenny -

Please note today's response from DaleHuhtala-9912, which basically is - "I finally found a solution! The trick is to stop messing with Conexant drivers altogether! There are no compatible versions out there...what I did was change the driver to a generic Windows HD Audio driver instead."

Is there any reason this shouldn't be done; and, if so, why hasn't Microsoft suggested it?

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That's a great question...if it is such an easy fix why doesn't Microsoft implement it? Wish I knew...but on other forums I have found many people who have successfully used this same fix...that's how I found it. Nobody has reported a problem with this approach so far.

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I finally tried that . Hasn't updated to version 2004 yet. Computer is functional but I keep getting a message that "A Conexant audio device could not be found. The application will now exit." Is there any way to eliminate that message?

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KapilArya avatar image
0 Votes"
KapilArya answered Person-1618 edited

Hello,

Refer this page to learn about known issues with V2004: https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004. Check if any of known issues relates to you.

If no issue is related to you, upgrade to V2004 via ISO file.

Refer this step-by-step guide:

https://www.kapilarya.com/how-to-upgrade-to-windows-10-using-iso-file

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP. 

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Ichecked the issues, and I do have the Conexant HD Audio driver issue. One of the drivers (uci64a189.dll) is right in the middle of the range of drivers (uci64a96.dll through uci64a231.dll) that are causing the incompatibility. There are no updated drivers available from HP which will correct this. I contacted HP and they have no information to help me. HP has a listing of computers that have been tested to assure compatibility, and mine is not on the list. So, I guess I'm stuck.

1 Vote 1 ·

Going on for months, no one has a real solution to get new drivers. So what do I do? Throw away my laptop? :)

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Have you tried the solution that worked for me? I posted it last December - I find the structure of this Q&A almost impossible to follow so below is what I posted (you have nothing to lose by trying) it resolved both my Conexant and Synaptics issues:
"I have also searched for a long time for a work around to this issue as Microsoft and Conexant have had long enough to get it sorted. Following LittleNick's suggestion above, I located the v9.0.232.70 driver on the Microsoft Update Catalog website (described as a Conexant MEDIA driver update released in September 2020.)

I installed this on my 2017 HP Envy laptop without any issues and then waited a couple of days. To my delight I was then offered the jump straight from Windows 10 build 1909 to Win 10 20H2 without first needing to install 2004.

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DaleHuhtala-9912 avatar image
3 Votes"
DaleHuhtala-9912 answered

Do NOT attempt to install 2004 on your laptop! As JennyFeng says above...the block is there for a reason. But do NOT install 2004 from the media creation tool either - there are tons of people who have completely screwed their laptops by forcing the install when it is not compatible. They are bluescreening constantly and their machine becomes worthless. The only option is to wait for the drivers to be updated by Conexant. I have no idea why they are waiting so long to do that...it's becoming a concern!

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MohammadSakhaei-5104 avatar image
2 Votes"
MohammadSakhaei-5104 answered MohammadSakhaei-5104 published

It is both Conexant and Microsoft, they have dropped the ball hard here, shame on you for abandoning your customers.

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LittleNick-5921 avatar image
2 Votes"
LittleNick-5921 answered

I've been following this since May and the Microsoft instructions seem pretty clear:
1. The recommended workaround is to download a driver update from your OEM but neither HP nor Conexant have issued an update for my PC
2. If you are affected by a blocked update due to driver incompatibility Microsoft say you should not attempt a manual/forced update via the media creation tool and as stated here the reason for that is the risk of blue-screen crashes

This issue was last updated some time in August so it has been left unfixed for 5 months and untouched for 2 months.

I've tried forcing Conexant drivers that look similar that HP have provided as updates for other laptops with Conexant audio but on my 2017 HP Envy x360 15-aq101na that just results in no audio output

In another month or so, I might experiment by making a backup and then forcing a clean Win 10 install in the hope that this may work but I suspect this would leave me having to recover from my backup.

Finally, I've seen some suggestion that it's possible to remove the Conexant drivers and revert to Microsoft defaults but I haven't been successful in attempting this. Has anyone here done a clean install or succeeded in removing the Conexant drivers?





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SevcanALKAN avatar image
0 Votes"
SevcanALKAN answered

I have HP Elitebook 850 G5 and I'm stuck on 1909. I have been not understanding why they still have not fixed that. I hope the HP does know that is not good for the user experience.

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johnmathews-3173 avatar image
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johnmathews-3173 answered

I have a Toshiba Satellite laptop with the same Conexant problem. The good news is that my existing Windows 10 build 1909 still get updates but I have the double problem that Toshiba Laptops are now handled by Dynabook and Conexant went bust several years back. Synaptics (who took over Conexant) website has no reference to this problem and no audio drivers. Dynabook only have the old drivers that they inherited from Toshiba.
If the problem carries on much longer, I will raise the subject with the Which consumer group who are interested in technology that becomes obsolete before its natural life span.

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WaltBryant-4044 avatar image
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WaltBryant-4044 answered

Just wondering if there is any update from Microsoft on the investigations or any estimated date for a fix to be available. I am looking forward to upgrading to 2004/20H2.

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LittleNick-5921 avatar image
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LittleNick-5921 answered MarkSquires-9500 commented

A couple of weeks ago I tried again. I uninstalled the Conexant ISST audio driver on my HP Envy 2017 model, deleting what was present. I think installed the latest driver from windows update which was too old to support Win 10 2004. I then found online a driver v9.0.232.70 supporting my hardware ID with file uci64a231.dll at version 7.231.4.0 (the threshold for blocking updates is 7.231.3.0). Initially this had no impact on Windows update but a couple of weeks later my PC has updated to win 10 2004 and audio seems to be working OK for now. Lets hope I soon get Win 10 20H2.

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Thanks for the suggestion Nick! My HP Envy model 17-u163cl is now upgraded to Windows 10 Pro version 20H2. I followed your procedure and everything installed very smoothly. I reinstalled the old driver package (ver. 9.0.160.51) after the OS upgrade because it has an equalizer app that controls the audio dynamics. I haven't gotten an errors or BSOD and my laptop seems to be running like new.

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I'm reading this thread astonished that there has been no fix to this for so long.

I disabled the conexant audio and mic drivers, but only got a message that I could get a 2021-01 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4598229).

Still no joy on the 2004 / 20 update.

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I don't think it will automatically update even if the drivers are disabled...go to the Windows Update Assistant and kick it off manually - it worked great for me.

https://www.microsoft.com/en-us/software-download/windows10

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It did update to a new version of 1909, a patch released this January 2021. But it shows no interest in updating to 2004. I'm reluctant to download ISO images if the "check updates available" process doesn't work in settings. I figure there has to be some reason it is not actually updating.

Two problems indicated in the update-block info were Conexant drivers and Synaptics drivers for touchpads. I have both. Only disabled the Conexant. Hmmm. But the Synaptics is a major key to running the touchpad. I'm reluctant to fool with it.

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