question

MarkLipstein-1611 avatar image
1 Vote"
MarkLipstein-1611 asked MarkSquires-9500 commented

No Windows 10 Version 2004 Update

Here it is, near the end of September, and I still cannot get the Windows 2004 May Update through Windows Update. I am stuck on version 1909. And the October Update is about to be released. My computer is 20 months old (HP Pavillion Gaming Desktop 790-0025t), came preinstalled with Windows 10, and every update available on Windows Update, and through HP, has been installed. Why is this happening?

windows-10-general
· 17
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

I finally found a solution! The trick is to stop messing with Conexant drivers altogether! There are no compatible versions out there...what I did was change the driver to a generic Windows HD Audio driver instead.

From Device Manager, select Sound, video and game controllers
Right-click on Conexant Smart Audio and select Update driver
Click on Browse my computer for drivers (not search automatically)
Let it use the default path and select "let me pick from a list..."
You should have a Microsoft HD Audio driver or something similar to that listed - click on that

Now you don't have Conexant drivers active - you can run the update with no issues! The only reason you're blocked from updating is because it detects those Conexant drivers. If you use the MS drivers instead, the problem has been resolved! I went from 1909 directly to 20H2 using the Windows Assistant manual install and I had absolutely no problems at all! Conexant drivers get automatically reinstalled!



1 Vote 1 ·

The popup after clicking is saying that it "might make the system unstable", then also should I do ?

0 Votes 0 ·

I would try it anyway...you can back out the driver if it causes problems. Once you get Windows to launch the update process, it will fix all those issues automatically.

0 Votes 0 ·
Show more comments

I finally tried that . Hasn't updated to version 2004 yet. Computer is functional but I keep getting a message that "A Conexant audio device could not be found. The application will now exit." Is there any way to eliminate that message?

0 Votes 0 ·

I figured out how to stop that message. In Services, disabled and stopped CxUtilSvc.

0 Votes 0 ·

It's been a week since I went to the generic Microsoft audio driver, but the Windows 10 update has not occurred. Did you also delete the Conexant program in Control panel/Programs and Features?

0 Votes 0 ·

I never did wait to see if the auto-update worked. I went to the Update Assistant:
https://support.microsoft.com/en-us/topic/windows-10-update-assistant-3550dfb2-a015-7765-12ea-fba2ac36fb3f#:~:text=The%20Windows%2010%20Update%20Assistant,you%20download%20the%20Update%20Assistant.

This allows you to trigger the update manually (without having to download ISO images, etc) - it just manually forces the Windows Update process. Once I changed my Conexant driver to a generic MS driver, it worked great.

When the update was done, the conexant driver was reinstalled automatically and all automatic updates since then have worked flawlessly.

3 Votes 3 ·
Show more comments

Just reporting back after some time. For the record ,I never did find a way to fix the Conexant problem. What I eventually discovered after watching a video from a computer guy was that trying to upgrade or workaround the Conexant driver was wholly unnecessary. When you go to update the driver in Device Manager, you can ask Windows to look for an update, and that does not work. OR, you can search for another driver on the computer already. Doing that gives you the choice of the Conexant driver and a generic driver, at least it did for me.

Choose generic, reboot. The only downside is that you no longer have the Conexant driver. I haven't noticed any issues. Windows immediately updated to 21h2. Done.

0 Votes 0 ·
ChrisWillsher-9347 avatar image
0 Votes"
ChrisWillsher-9347 answered

I have also searched for a long time for a work around to this issue as Microsoft and Conexant have had long enough to get it sorted. Following LittleNick's suggestion above, I located the v9.0.232.70 driver on the Microsoft Update Catalog website (described as a Conexant MEDIA driver update released in September 2020.)

I installed this on my 2017 HP Envy laptop without any issues and then waited a couple of days. To my delight I was then offered the jump straight from Windows 10 build 1909 to Win 10 20H2 without first needing to install 2004.

When I tried using the iso file to proceed I encountered an error message about failure to validate the license so I decided to let the system download everything itself again and the update proceeded surprisingly quickly without any apparent issues. My wife has now been using it for several days without problems. I have to wonder why this solution has not been more publicly suggested as it has worked perfectly for me.

Thanks for posting this solution.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

MohammadSakhaei-5104 avatar image
0 Votes"
MohammadSakhaei-5104 answered

I upgraded to 20H2 too, driver date: 2020-10-16, version: 8.66.95.70, this driver is provided by windows update, therefore I did not do anything other than keep my computer up to date, but then I tried to upgrade since my patience was over, and now everything is working, no BSOD or anything, it seems to be safe now, and no trick is needed.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.