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Lee-6103 asked saldana-msft edited

Cloud Management Gateway stuck provisioning

Hi,

I am setting up a Cloud Management Gateway in ConfigMgr, but have hit a problem where the service has been stuck in the "Provisioning - deploying service" stage for ~24 hours now.

Looking in the Azure portal it seems to be up and running, and I am even able to distribute content to it from ConfigMgr. However as it still shows as provisioning in the ConfigMgr console, I can't initialise a syncronisation or anything.

Nothing has happened in the CMGSetup or CMGService logs in 24h. The last entries show "Added or updated endpoint..." and "Certificate xxx found" but nothing since.

The CloudMgr log seems to be looping every minute with the following:

 Start to poll cloud service tasks from DB
 0 tasks running, 0 tasks waiting to start
 Current CMG deployment hash is ***
 CreateUpgradeTaskForPackageChange: Triggered to create upgrade task for service type CloudProxyService with current package hash ***
 Starting task CloudServicesTaskBuilder
 CloudServicesTaskBuilder is running
 CloudServicesTaskBuilder: stopping
 1 task running, 0 tasks waiting to start
 Task CloudServicesTaskBuilder status is RanToCompletion
 Removing task CloudServicesTaskBuilder from running tasks


Any thoughts on how to further troubleshoot this would be much appreciated.
Thanks!

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2 Answers

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Lee-6103 answered SimonRenMSFT-3639 edited

This issue was finally resolved. The CMG was stuck in a provisioning stage, but forcing a stop from the Azure portal and by running the "Stop-CMCloudManagementGateway" PowerShell command before restarting them both again allowed the service to complete the provisioning phase and be ready for use.


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SimonRenMSFT-3639 avatar image SimonRenMSFT-3639 ·

Hi,

Thank you very much for your feedback and sharing. We're glad that the question is solved now. It may help others who have similar issue. If you have any questions in future, we warmly welcome you to post in Microsoft Q&A forum again.

Have a nice day!

Best Regards,
Simon

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SimonRenMSFT-3639 avatar image
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SimonRenMSFT-3639 answered SimonRenMSFT-3639 commented

Hi,

Thank you for coming Microsoft MECM Q&A forum.

1.May we know which version of Configuration Manager you are using? If you are using version 1702, please install the KB 4033015, if using another version, please install the latest hotfix to have a try.
Provisioning not completed when creating a Cloud Management Gateway in System Center Configuration Manager version 1702

2.Please help check if the prerequisites are met:
Set up cloud management gateway for Configuration Manager

Thanks for your time.

Best regards,
Simon


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Lee-6103 avatar image Lee-6103 ·

Hi Simon, thanks for the response.

We're running ConfigMgr 2002 on the July hotfix.

Looking in the Azure portal it looks as though CMG is running successfully, and I am even able to distribute content to it from ConfigMgr. Clients can see CMG as a management point option, but aren't able to pull content down from it.

Seems strange that ConfigMgr reports it as provisioning when it's clearly running to some degree.

Thanks,
Lee

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SimonRenMSFT-3639 avatar image SimonRenMSFT-3639 Lee-6103 ·

Hi,

Thanks for your reply.

This is a strange issue. I will do more research, if there is any update, I will let you know. Thanks for your understanding.

Best regards,
Simon

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