question

BaijuM-6449 avatar image
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BaijuM-6449 asked ·

AD user account Option are grayed out

Hi,
I appreciate if anyone could assist me to resolve the issue.

A few users AD account options are grayed out for Tier1 support team.

Checked the below portal instruction and did not help to resolve.

https://specopssoft.com/blog/troubleshooting-user-account-permissions-adminsdholder/

Regards,
Baiju26551-user1.jpg26378-user2.jpg


windows-serverwindows-active-directorywindows-server-2019
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user2.jpg (64.6 KiB)
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1 Answer

FanFan-MSFT avatar image
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FanFan-MSFT answered ·

Hi,
Based on my test , the behavior happened when the account you used for management did not have enough permission.
When a normal domain user logon to the workstation and open the ADUC , and the account property showing that :
26701-9233.jpg
But if i use the domain for this, it has no problem.
I would suggest you check if the Tier1 support team have been assigned the proper rights for management.
You can check that by: Right click the OU (containing the users who's user account Option are grayed out ),click the properties and select the security option.
Add the right permission to support team in the OU.
26632-9234.jpg
Best Regards,



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Hi,
Welcome to share your current situation if there are any updates.
Please feel free to let us know if you need further assistance.
 
Best Regards,

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Thank you. I will try

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Hi,
Waiting for your good news!
Please feel free to let us know if you need further assistance.

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