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azure kinect dk not recognized properly

Jung-Jik Lee 1 Reputation point
2020-09-23T03:34:09.337+00:00

azure kinect dk not recognized properly
Purchased in October 2019
I bought an American product in Korea
Can you send it to the US for repair?
How much is the repair cost?

Azure Kinect DK
Azure Kinect DK
A Microsoft developer kit and peripheral device with advanced artificial intelligence sensors for sophisticated computer vision and speech models.
288 questions

2 answers

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  1. AshokPeddakotla-MSFT 28,316 Reputation points
    2020-09-24T16:39:03.6+00:00

    @Jung-Jik Lee I understand that the device is not working. Kindly confirm, have you referred the USB3 host controller compatibility Section on Azure Kinect known issues and troubleshooting?

    Are you able to see the power indicator LED on the back of your Azure Kinect DK? Also, please check the below information and please let us know if you need further help.

    27805-image.png

  2. QuantumCache 20,106 Reputation points
    2020-10-13T20:37:44.223+00:00

    Hello @Jung-Jik Lee ,

    We would like to know the retailer-source from which you have purchased the device ?.

    Below is the link where you can submit a support request if you purchased the product from the official Microsoft store.

    Navigate to New Support Request page and fill out the form starting as shown in below sample image.

    32141-image.png

    Please visit Azure Kinect Standard Warranty page to get more information

    32152-image.png

    Thanks,
    Satish
    Azure CXP Team

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