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William-9369 avatar image
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William-9369 asked ·

Problem with office theme colors (Office 2019 VLC on premise)

Dear All,

I just installed from scratch brand new computers with Windows 10 Enterprise and Office 2019 Pro Plus VLC.
I noticed that it's not possible to save the selection of office theme (Outlook, Word, Excel etc..)

With our old computers and Office 2016 we don't face to that issue.

I try to check the below option but it didn't work.

27501-theme.png

Can you please help me to fix my issue?

Thank you in advance and Regards,
William.


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theme.png (84.0 KiB)
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emilyhua-msft avatar image
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emilyhua-msft answered ·

@William-9369 ,

Could you please check the version numbers of Office and Windows systems on your computer?
On my test environment with Office 2019 Professional Plus and Windows 10 Enterprise, this issue could not be reproduced.

  1. I suggest you update your Office to the latest to check this issue.

  2. You could try to navigate to Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common in Registry Editor, then modify the registry key value.
    Please note, before you modify it, back up the registry for restoration in case problems occur.
    If you need to set Black as Theme color, you may enter 4 as the Value Data. (Colorful is 0, Dark Grey is 3, Black is 4 and White is 5)
    27935-capture26.jpg
    Then you may check whether this issue persists.

  3. When nothing helps, please repair Office on Control Panel.


---------------------------------Update-------------------------------------------

Thanks for your sharing.
I run the xml file which is similar with yours, the same issue as yours too.

After my test, if you do not allow Office to connect to the Internet ( <User Key="software\microsoft\office\16.0\common\internet" Name="useonlinecontent" Value="0" Type="REG_DWORD" App="office16" Id="L_Onlinecontentoptions" />), the online services could not be accessed, the theme could also not be changed.
After I modiyed the value of useonlinecontent to be 2, this issue goes away.

Any questions, please let us know.


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William-9369 answered ·

Hello Emilyhua,

Thank you for your response.

Actually, I use WSUS to update Windows 10 and Office to the latest version.
Office version 1808 (Build 10363.20015)
Windows 10 version 2004 (Build 19041.450)

I have that issue on all new computers I just installed but I noticed that I don't have the specific Dword 32 UI Theme value in the registry.

I created the value and put 3, it worked but I still not change it from Microsoft Office.

You gave me now a workaround and I can create a .reg file to change the theme.

I tried to repair Office on one computer but the problem persists.

Any ideas?

Regards,
William

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@William-9369 ,
Have you logged in any Microsoft Account in these computers?

Besides, please try to check the updates for Office via going to File > Account > Update Options, check updates. The latest version is Version 1808 (Build 10366.20016).

Could you please tell us how did you deployment Office 2019? Did you use ODT and get the installation package from Office Content Delivery Network (CDN) on the internet?
If yes, please show us the XML configuration file, please also note, cover the sensitive information if there is, such as MAK key.

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William-9369 avatar image
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William-9369 answered ·

Hi,

No we are not logged in any Microsoft account because we don't need it. Furthermore our internet proxy server doesn't allow it.

The latest update will be applied at the begining of next month regarding our internal policies but in my opinion that's not the problem.

I used Update Office Customization Tool to create XML file then I donwloaded Office files locally on the server in order to run the setup locally.

Attached you can see my xml file without sensitive information.

Thanks

28384-configuration.xml



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@William-9369 ,
Thanks for your sharing.

I modified my previous reply. Please have a check.
If you disable Connected features of Office, the theme color could not be changed, and I think it is by design.

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William-9369 avatar image
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William-9369 answered ·

Hello Emilyhua,

Actually I don't have Internet in the User Key software\microsoft\office\16.0\common\ but anyway, I can modify Office Theme in the registry or by GPO.

Thank you very much for your help.

Regards,
William

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@William-9369 ,
You are welcome.

If you have any questions related to the Office clients, welcome to discuss with us on the Q&A forum.


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