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MikeWing-2801 avatar image
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MikeWing-2801 asked DePalmaMark-5912 published

How to turn off retail demo mode on surface duo

While trying to use QR code to register new surface duo with InTune, I did the 5 taps at the first screen. # 1. the message that i thought was confirming that i wanted to use the QR code was cut off at the bottom of the screen so I could only see the tops of the letters in the message. I thought it said to tap again to start the registration. I tapped again and nothing. I tried tapping some more and now the device is stuck in demo mode and will not let me turn it off.
I tried to turn it off buy going to settings->Security->Device admin apps and toggling the setting there, deactivate is grayed out.

Any ideas on how to turn off demo mode?

mem-intune-enrollment
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1 Answer

CiciWu-MSFT avatar image
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CiciWu-MSFT answered DePalmaMark-5912 published

Please understand that this forum focuses on the Intune related issue. For turning off the retail demo mode on surface duo, it is out of our scope and I am not familiar with it. At such situation, we highly recommend you post contact surface duo support to solve this problem more effectively. Here is the link:
https://docs.microsoft.com/en-us/surface-duo/contact-surface-duo-support?tabs=online

By the way, you can refer the following guide for Surface Duo enrollment after turning off the retail demo mode: https://docs.microsoft.com/en-us/surface-duo/


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MikeWing-2801 avatar image MikeWing-2801 ·

Thanks, inTune-inrollment was the closest tag i could find. It was not very intuitive on how to find the correct area or tag. I posted a general question and was forced to pick a tag by typing one or more letter into a search box. it would be better if it had categories in a pull-down that you could narrow down from there.

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CiciWu-MSFT avatar image CiciWu-MSFT MikeWing-2801 ·

I totally understand your frustration in dealing with this issue. And it seems to be because that the Q&A forum haven’t included the Surface Duo support yet. At such situation, you can locate to Surface Duo forum for more help. Here is the link:

https://answers.microsoft.com/en-us/surface/forum/surfduo?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=all&isFilterExpanded=false&page=1


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DePalmaMark-5912 avatar image DePalmaMark-5912 CiciWu-MSFT ·

Having the same issue. Did you figure this out?

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