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AaronAlbrecht-0617 avatar image
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AaronAlbrecht-0617 asked AmitaMenon-3691 edited

@Im having issues with my laptop

has this happened to anyone . I’m new to this all




![![28224-4b350a00-c61b-4194-ac90-2e0f0edc154e.jpeg][1]][1]

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[1]: /answers/storage/attachments/28224-4b350a00-c61b-4194-ac90-2e0f0edc154e.jpeg

azure-virtual-desktop
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@AaronAlbrecht-0617 Any update on the issue?

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1 Answer

SumanthMarigowda-MSFT avatar image
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SumanthMarigowda-MSFT answered

@AaronAlbrecht-0617 Based on the image I understand you are getting black screen on your Windows Virtual desktop am I correct?
When exactly are you getting the blank screen? Please provide the complete details of the issues?

If the issue is related Windows Virtual desktop Azure, You may refer to the suggestion mentioned below.


Options
- Are you getting during RDP? Have tried restarting the VM in Azure, If not restart the Azure VM
- If you are able login then you are getting blank screen, Then start the Task Manager (CTRL+ALT+END) and then started explorer.exe from File>Run new task to get the desktop.
Apparently explorer.exe had not started automatically when I first logged on, hence the blank screen.

This article provides suggestions How to troubleshoot for Windows Virtual Desktop issues and options.
For more references about Black screen and RDP issue see here

Hope this helps! Kindly let us know if the above helps or you need further assistance on this issue.

Looking forward for your reply!


Please don’t forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.


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