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JohnBalana-4424 avatar image
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JohnBalana-4424 asked Philipnicoles-8576 answered

Laptop Reset

I reset the laptop before giving it away, but before the reset is done I sold the laptop, what will happen if the customer did not finish the reset in the laptop are all my files still there?

windows-10-security
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@JohnBalana-4424
Hi,

Just checking in to see if the information provided was helpful.

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KapilArya avatar image
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KapilArya answered JohnBalana-4424 commented

Hello,

If you opted for complete Reset (removing of all files and then reinstall Windows) and that didn't completed, there are chances that if Reset fails, your files will be not deleted.

Regards.

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I am not sure if the windows reinstalled but I think it did if that is the case do you think my files were removed?

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JohnBalana-4424 avatar image
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JohnBalana-4424 answered

I am not sure if the windows reinstalled but I think it did if that is the case do you think my files were removed?

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered

@JohnBalana-4424
Hi,

Since that Reset operation did not complete, your Recovery Image may be corrupt.
If the customer has a full clean install of Windows 10, your files would be removed.

Hope above information can help you.

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Philipnicoles-8576 avatar image
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Philipnicoles-8576 answered

Hi,

If your complete reset will not have completed when you sold your laptop, then there are chances that your files will be not deleted.

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