Users receive Error in Azure Lab Services - There was an error fetching tenants.

Question

question

NilsKrumrey-1246 asked · Sep 30, 2020 at 03:51 PM

Users receive Error in Azure Lab Services - There was an error fetching tenants.

My Azure Lab worked fine for months. But I have had some new users register and be granted access, and when they log into their training lab to start their VM they see a a red error - There was an error fetching tenants. Please reload the portal to try again. If you wish to switch tenants, you can sign in directly into a tenant by specifying the tenant domain or tenant id as part of the portal URL. For example, https://portal.azure.com/tenantdomain.com or https://portal.azure.com/tenantID I see the same error appear "in the background" in my Azure Portal. I am not trying to switch tenants or anything, and I don't know why the Lab users would see this. Eventually, their machine started, and when they shut it down it did that too, but the error popped up again. Doesn't look good.

azure-labservices

· 2

10 |1000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Monalla-MSFT · Sep 30, 2020 at 09:00 PM

Hello @NilsKrumrey-1246 -

Can you please provide the email address you are using when you faced this issue?
Can you share the screenshot of the error
and also confirm if you are using labs.azure.com or portal.azure.com ?

0 ·

Monalla-MSFT Monalla-MSFT · Oct 01, 2020 at 03:12 PM

@NilsKrumrey-1246 - Can you please share the above details so we can investigate this issue further.

0 ·

Answer 1 · 2020-10-01T15:40:59.017Z

NilsKrumrey-1246 answered · Oct 01, 2020 at 03:40 PM

Apologies - this is on labs.azure.com. The email address used for the Azure Labs Login was the user's, which I can't share. My tenant is nkr at logpoint.com

I don't have a screenshot of the error for the user, as it was them seeing it - but I also saw it "in the backend" Azure Portal. I assumed I could go through my notifications and see in there, but it's not there anymore. In my activity log, I see no errors any more at that time.

However, I DO See several Microsoft incidents that are logged at that time -
Active: Authentication errors across multiple Microsoft or Azure services - Investigating

So I assume there was a service outage at that time affected this...

·

10 |1000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Answer 2 · 2020-10-01T18:02:09.007Z

Monalla-MSFT answered · Oct 01, 2020 at 06:02 PM

@NilsKrumrey-1246 - No worries, Thanks for providing details.

By looking into it further, found that there was a Microsoft wide issues with identity on Monday night, it might have been an issue then - its mitigated now.

See this for more info - Lab Services Outage

Please try again let us know if you see these issues again and thanks again for reporting it.

· 4 ·

10 |1000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Cocapacity-6875 · Mar 15 at 09:01 PM

Having a similar problem trying to log into my account.

0 ·

SuperPeteNE Cocapacity-6875 · Mar 15 at 09:06 PM

Me too, trying to so some learning!

0 ·

NikolaLazarevi75220-3008 SuperPeteNE · Mar 15 at 09:15 PM

Me too, thanks God I'm not the only one

0 ·

Show more comments

Answer 3 · 2021-03-15T21:13:00.213Z

LeeView-6991 answered · Mar 15 at 09:13 PM

Looks like there are some having the same problem.
Here is a ps.

error.png (148.7 KiB)

·

10 |1000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Answer 4 · 2021-03-15T21:15:39.543Z

SuperPeteNE answered · Mar 15 at 09:15 PM

Issue with AAD
https://status.azure.com/en-gb/status

·

10 |1000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Answer 5 · 2021-03-15T21:19:26.057Z

LeeView-6991 answered · Mar 15 at 09:19 PM

and again when trying to reactivate the demo account (that has been created once before and now is gone)

error2.png (47.9 KiB)

·

10 |1000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Answer 6 · 2021-03-16T12:53:35.64Z

Monalla-MSFT answered · Mar 16 at 12:53 PM

Hello Everyone,

Thank you for reaching out and apologize for the inconvenience caused yesterday.

We had a Azure AAD outage worldwide which was preventing you all to access Azure Lab Services and Azure Portal.

The issue has been mitigated now and you all should be able to access Azure Lab Services without any issues.

Please access status.azure.com for more updates.

If the above response helped, Please "Accept as Answer" and "Upvote" the same, so it can be beneficial to the community.

labservicestatus.png (81.9 KiB)

·

10 |1000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

question