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NilsKrumrey-1246 asked ·

Users receive Error in Azure Lab Services - There was an error fetching tenants.

My Azure Lab worked fine for months. But I have had some new users register and be granted access, and when they log into their training lab to start their VM they see a a red error - There was an error fetching tenants. Please reload the portal to try again. If you wish to switch tenants, you can sign in directly into a tenant by specifying the tenant domain or tenant id as part of the portal URL. For example, https://portal.azure.com/tenantdomain.com or https://portal.azure.com/tenantID I see the same error appear "in the background" in my Azure Portal. I am not trying to switch tenants or anything, and I don't know why the Lab users would see this. Eventually, their machine started, and when they shut it down it did that too, but the error popped up again. Doesn't look good.

azure-labservices
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Hello @NilsKrumrey-1246 -

  • Can you please provide the email address you are using when you faced this issue?

  • Can you share the screenshot of the error

  • and also confirm if you are using labs.azure.com or portal.azure.com ?



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@NilsKrumrey-1246 - Can you please share the above details so we can investigate this issue further.

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Hi Monalla-MSFT=

I have created profile 2 days back for learning Azure.

However I am trying to create database but I am not able to its showing nothing after create sql database.

Also I am getting error as : There was an error fetching tenants. Please reload the portal to try again. If you wish to switch tenants, you can sign in directly into a tenant by specifying the tenant domain or tenant id as part of the portal URL. For example, https://portal.azure.com/tenantdomain.com or https://portal.azure.com/tenantID

Could you please help.

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NilsKrumrey-1246 avatar image
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NilsKrumrey-1246 answered ·

Apologies - this is on labs.azure.com. The email address used for the Azure Labs Login was the user's, which I can't share. My tenant is nkr at logpoint.com

I don't have a screenshot of the error for the user, as it was them seeing it - but I also saw it "in the backend" Azure Portal. I assumed I could go through my notifications and see in there, but it's not there anymore. In my activity log, I see no errors any more at that time.

However, I DO See several Microsoft incidents that are logged at that time -
Active: Authentication errors across multiple Microsoft or Azure services - Investigating

So I assume there was a service outage at that time affected this...

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Monalla-MSFT avatar image
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Monalla-MSFT answered ·

@NilsKrumrey-1246 - No worries, Thanks for providing details.

By looking into it further, found that there was a Microsoft wide issues with identity on Monday night, it might have been an issue then - its mitigated now.

See this for more info - Lab Services Outage

Please try again let us know if you see these issues again and thanks again for reporting it.


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Having a similar problem trying to log into my account.

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Me too, trying to so some learning!

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Me too, thanks God I'm not the only one

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LeeView-6991 avatar image
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LeeView-6991 answered ·

Looks like there are some having the same problem.
Here is a ps.77919-error.png



error.png (148.7 KiB)
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SuperPeteNE answered ·
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LeeView-6991 avatar image
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LeeView-6991 answered ·

and again when trying to reactivate the demo account (that has been created once before and now is gone77924-error2.png)



error2.png (47.9 KiB)
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Monalla-MSFT avatar image
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Monalla-MSFT answered ·

Hello Everyone,

Thank you for reaching out and apologize for the inconvenience caused yesterday.

We had a Azure AAD outage worldwide which was preventing you all to access Azure Lab Services and Azure Portal.

The issue has been mitigated now and you all should be able to access Azure Lab Services without any issues.

Please access status.azure.com for more updates.

78266-labservicestatus.png





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