question

Kristi-8791 avatar image
0 Votes"
Kristi-8791 asked DSPatrick answered

Upgraded to Windows 10, Now Microsoft Programs Have Garbled Images

I just upgraded to Windows 10 from Windows 7, and now all my Microsoft programs have distorted images, or I can't even see the images that are on the documents. This goes for Outlook, Word, PowerPoint and Excel. My IT company uninstalled Office 365, reinstalled, and then also tried upgrading my video driver. None of this resolved the issue. Attached is an image of what images look like in all programs. The attached is supposed to be my email signature, but you can see it is just garbled random text, etc. Any suggestions?
alt text


not-supported
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi, did you tried to update the video drivers ? as it can be a video card problem

0 Votes 0 ·
Kristi-8791 avatar image
0 Votes"
Kristi-8791 answered

Yes. I don't know the details of what exactly they did, but they specifically said they updated the video drivers. I saw them remoting into my computer, and upgrading the video drivers.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

FalcoGaetanoSalvatore-6115 avatar image
0 Votes"
FalcoGaetanoSalvatore-6115 answered

Can you share info on model of computer or video card? It probably is a video-card problem.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

DSPatrick avatar image
0 Votes"
DSPatrick answered

This one is offtopic for the currently supported on QnA forums.

alt text


I'd suggest asking for help in dedicated windows 10 forums located over here.

https://social.technet.microsoft.com/Forums/en-US/home?category=windows10itpro

https://answers.microsoft.com/en-us/windows/forum/windows_10





5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.