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John-7249 avatar image
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John-7249 asked ·

Search issue with Outlook indexing Server 2019

We recently upgraded our RDS environment from 2016 to 2019. We use FSLogix for profiles and on 2016 used Roam Search via FSLogix. When we upgraded to 2019 we removed those registry keys for Roam Search in FSLogix since 2019 has it "built in" but search is just flat broke. We've got the search service set to automatically restart if it fails. When you are in Outlook and look at indexing status it never loads. If you go to control panel and look at indexing it says 0 items index and indexing complete. If you do a rebuild of the index it doesn't do anything.

Does anyone have any suggestions as not having Outlook search annoys our users even though they can use the web version, they won't.

Thank you

office-outlook-itprowindows-remote-desktop-services
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MarcCorum-4918 avatar image MarcCorum-4918 ·

Server 2019 will index correctly until you add RDS once this is done, the server stops indexing. You can rebuild the index, but there is nothing to re-index. You can move the index file, and it still has 0 indexed location. The only thing I can think of would be to add a location to index in the registry, but there is no information anywhere on how to do this. Until Microsoft puts out a fix, there is nothing that can be done.

Install RDS on Server 2019... No Indexing.

You can see other documents about this here:
https://docs.microsoft.com/en-us/answers/questions/78982/windows-server-2019-not-allowing-me-to-use-indexin.html

and Here:
https://techcommunity.microsoft.com/t5/windows-server-for-it-pro/windows-server-2019-with-rdsh-and-windows-search-blank-indexing/m-p/773849

Hopefully this will get fixed.

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JeffYang-MSFT avatar image
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JeffYang-MSFT answered ·

Hi @John-7249,
Before going further, please make sure you have upgraded your FSLogix and Outlook to the latest version.

According to your description, seems that your issue might be more related to the specific FSLogix environment and I'm afraid that Troubleshooting methods used in windows environment might not help much. I did some search about your issue and found a Troubleshooting Guide related to similar issues as yours in FSLogix forum. Please check if they could be helpful to your issue:
Outlook Search Troubleshooting Guide
Configure Profile Container to roam the Windows Search database

Besides, you might need to first check the capabilities of your environment, just as the official document mentioned:

Changes to enhance native search behavior in Windows Server 2019 and Windows 10 multi-session remove the need for FSLogix search functionality. FSLogix search functionality is not compatible with Server 2019, Windows 10 multi-session, and subsequent multi-session operating systems with enhanced native search capabilities.

Hope this can be helpful.

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John-7249 avatar image John-7249 ·

So after upgrading to Server 2019 we did remove FSLogix from the Search by removing the RoamSearch 2 key in the registry.

We are using the latest version of FSLogix, but from what I've read FSLogix no longer has anything to do with the search

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JeffYang-MSFT avatar image
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JeffYang-MSFT answered ·

Hi @John-7249,
Thanks for your reply.
Sorry to hear that those information above could not help solve your issue. I did some more search about your issue but could not found more related information.

We've got the search service set to automatically restart if it fails. When you are in Outlook and look at indexing status it never loads.

As I know, Outlook search feature is mainly based on local windows search and many factors from your windows settings or registry value might cause issues like yours. So, in order to eliminate the influence of these factors, it is suggested to create and use a new windows profile in your RDS environment after updating and see if the issue has any difference.

If the issue still continues, since we mainly focus on general issues about Outlook desktop client in normal environment and know little about FSLogix. To better solve your issue, it is suggested to try posting a new thread to the dedicated forum for FSLogix and see if you could get more related information.

https://social.msdn.microsoft.com/Forums/windows/en-US/home?forum=FSLogix

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thanks for your understanding.

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JeffYang-MSFT avatar image JeffYang-MSFT ·

Hi @John-7249,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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JohnKay-1160 avatar image JohnKay-1160 ·

Still looking into it. I don't think it's an FSLogix issue as in Server 2019 you turn off the registry keys to use FSLogix in a none persistant environment.

Thank you for your input and help on this issue.

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JeffYang-MSFT avatar image JeffYang-MSFT JohnKay-1160 ·

Hi @John-7249,
Thanks for your update.
Have you tried the new windows profile method I mentioned above? Did it help change your issue?
Besides, do you have other similar environments (upgraded from 2016 to 2019)? If so, do they have the same problem? For comparison, you could try to install a brand new 2019 environment on one test device, install Outlook and check if Outlook search function could work fine, and then install your FSLogix to see if there is any difference with Outlook search. This method might cause some inconvenience, but if you have no other workarounds for now, you might could try it.
Hope this could help.

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JeffYang-MSFT avatar image JeffYang-MSFT JeffYang-MSFT ·

Have you got your issue fixed?
I'm writing to see if the reply above is helpful to you.
If you have any update about this issue, please feel free to post back.

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Benjamin-6154 avatar image
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Benjamin-6154 answered ·

Hi,

same here.

Ticket created on Microsoft support : 121011125002592

No solution at this time just a scheduled task which is not working and isn't a real solution.

Do you have any news from your side ?

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Benjamin-6154 avatar image
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Benjamin-6154 answered ·

FYI I received a test fix which is working. Dev team will release a final version within 2 to 4 weeks.

Regards.

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ColbY-3297 avatar image ColbY-3297 ·

I am also very interested how that fix works or rather how I can install it.
We also upgraded from FSLogix 2016 to 2019 and have issues with the windows search service.
Please give us more information Benjamin! :(

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JakobBrandt-0104 avatar image JakobBrandt-0104 ·

Very intrested in this "fix".
What does it fix? So that you can start the indexing service and actually get things indexed in server2019 with RDSH installed?

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DarynCraine-8403 avatar image DarynCraine-8403 ·

Commenting here as well in hope for notification of this fix. We operate RDS in a mostly single server setup so locally save OST and search EDB locations are not an issue as it would be in a multi server setup

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John-7249 avatar image
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John-7249 answered ·

Please let us know where we can get this fix as it would be great to deploy.

Thank you

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ColbY-3297 avatar image
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ColbY-3297 answered ·

Can't someone from Microsoft, who has access to the ticket that has been opened, share the information?
I don't think that Benjamin will share the fix which is supposed to be released in the update.

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