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This unfortunately does not solve the problem. Not even remotely.
Certification not showing on my Microsoft Learning profile- how to add it?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 6%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Gjorgi Varelov
65
Reputation points
Hi,
I just passed the Microsoft Excel 2019 Associate exam and as instructed in the follow-up email, have constructed my profile on Microsoft Learning. However, my certification is not showing up in the profile. Am I to wait for the profile to update? There's no clear path to connecting the certification ID that I received from Microsoft and my profile.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 69%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sumukh Sharma 0 Reputation points2023-11-15T20:46:26.7266667+00:00 I have the similar issue.
I am unable to see my most recent certification or transcript on my Microsoft learn profile. I can see my other certifications.
I completed and passed the exam 2 weeks ago.Can someone help with this ?
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6 answers
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Dipa Ramesh Shivani 10 Reputation points2023-12-07T20:11:34.2066667+00:00 HI,
I am not able to see the option "Certifications" under my profile. What should I do?
Regards
Dipa
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 70%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM2%3C/text%3E%3C/svg%3E)
MohammadFaiz-2041 5 Reputation points2023-12-08T08:32:08.7+00:00 Hi Shivani,
I was also facing same issue but i have got a way to add certification on your learning page. Follow the steps below
Step 1: Go To Profile
Step 2: Go To Credentials
Step 3: Go to Certifications tab and hit Connect certification profile
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Dipa Ramesh Shivani 10 Reputation points
2023-12-08T13:42:57.2533333+00:00 Thanks a lot
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 19%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jeremy Stayton 36 Reputation points Microsoft Employee2023-01-13T21:00:21.64+00:00 - Click on your avatar in the upper right corner of the site.
- Click the Profile link.
- When you're on the Profile page, click Certifications tab then click Connect certification profile button to link your certification profile and see your certifications on Microsoft Learn.
- Click on your avatar in the upper right corner of the site.
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Dave Patrick 426.1K Reputation points MVP2023-01-15T03:03:38.04+00:00 I'd try asking for assistance with cert results and transcripts in dedicated forums here. Participate\Ask A Question
DashboardCertification Profile/Certification Dashboard
Microsoft Certification / Exams / Score Reports or Exam Results
Microsoft Certification / Certification Profile / Transcript / Missing Exams or Certifications
--please don't forget toupvoteandAccept as answerif the reply is helpful---
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 37%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darrell Antonio Pearson 0 Reputation points2023-03-20T10:52:34.48+00:00 I have the same problem with a Microsoft 365 Certification, does anyone have the technical support contact details?
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Kapil Beniwal 0 Reputation points2023-07-24T09:39:32.56+00:00 Everyone facing this issue, will have to raise a question and wait for private messages? it is not a solution then
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Erwin Ng 5 Reputation points2023-09-11T21:22:56.4266667+00:00 Me as well. I just passed the exam and was announced earn the certificate in email. However , over a few days after the exam, the certificate still not appears in my MS Profile. Any support can follow up ?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2023-10-12T09:01:10.9533333+00:00 Same concern on my end. Passed the exam but certificate is not showing in MS Profile. I just received the email saying I passed. I am using the same MS Account for MS Profile and Outlook.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 37%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVN%3C/text%3E%3C/svg%3E)
vijay naik 0 Reputation points2023-10-21T13:57:00.6333333+00:00 Guys let me know if problem was resolved and I am also banging my head. Microsoft really?
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Dzmitry Salavei 0 Reputation points2023-11-06T17:52:54.92+00:00 The same situation. I can't see even certification tab on my profile.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 48%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EII%3C/text%3E%3C/svg%3E)
Ili Izdihar Roslan 5 Reputation points2023-11-08T02:04:19.3566667+00:00 I'm experiencing the same. Could only see cert that was taken on 2022.
Microsoft, please take an immediate action on this.
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manipriya chakravartula 0 Reputation points2023-11-22T05:14:23.69+00:00 I can't see the certification tab so I am not able to reschedule the exam. This has happened earlier with a different exam. I tried the above links shared by DAVE but no luck it is redirecting to the same page where certification tab is missing. Microsoft, please help.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 21%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jakub Wawrzacz 0 Reputation points2024-01-31T09:57:45.0666667+00:00 Just reviving this thread as I'm facing the same issue and unable to see or reschedule my exams. This is highly frustrating and had to call Pearson VUE to reschedule my exam. Certification is simply missing... can someone help please?
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Jakub Wawrzacz 0 Reputation points
2024-01-31T10:23:51.37+00:00 Just to confirm, my certification profile is linked and showing correctly but the Certificate option in the menu is still missing. :/
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Jakub Wawrzacz 0 Reputation points
2024-02-02T14:13:24.5433333+00:00 Hi
This has been resolved, Microsoft moved the Certification to another place as per the comment above which I completely missed.
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