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Chris-4250 asked ·

Why does the Office 365 Client Management Installer in MECM not install Teams when I have it selected?

Using SCCM v2002
I click Software Library > Office 365 Client Management > Office 365 Installer and then I go to the Office Customization Tool from there.
I choose Microsoft 365 Apps for enterprise and select the products of Office 365 I want installed which includes Teams as you can see in the screenshot below.

I have also included a screenshot of the confiuration.xml file that it creates and uses when installing.
The problem I have is that it installs everything EXCEPT for Teams. I have tried several times and restarted the computer and it never installs Teams. Why is this? I see a few other people have posted this issue, but there was never a real solution, just people creating separate Teams installations which I find unacceptable.
Any idea why this happens and a solution for it?

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As we are mainly responsible for general issue of Microsoft Teams. Your question is more related to Office. I would remove office-teams-windows-itpro tag. Hope you get better response.

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@Chris-4250 ,
I am checking this thread, is there any update?

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I've modified my config file to exclude Lync like you said because I did read an article that said that if Skype for Business is included it might install that instead of Teams.
Teams is still not being installed and Skype/Skype for Business is not on the computer.
Still not sure why Teams is not installing.


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@Chris-4250 ,
Have your checked whether there is already Teams registry key under the path of HKEY_CURRENT_USER\Software\Microsoft\Office?

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emilyhua-msft answered ·

@Chris-4250 ,

Do you deploy Microsoft 365 apps in VDI environments?
- If so, please check the requirements according to "Teams for Virtualized Desktop Infrastructure".
- If not, please download the Office Deployment Tool on a test machine, run ODT with the configuration file for a test.
Please note, add <ExcludeApp ID="Lync" /> in the configuration file to move Skype for Business.

More information about the commands to run ODT to deploy Office, please refer to "Overview of the Office Deployment Tool".

------------------------Update------------------------

It's recommended to go to %localappdata%\Microsoft check whether there is any folder related to Teams, if there is, please delete it, such as Teams.
Please also go to %AppData% and %AppData%\Microsoft , delete any folder of Teams if there is, such as Microsoft Teams.

Besides, please go to HKEY_CURRENT_USER\Software\Microsoft\Office in Registry Editor, check whether there is the key of Teams, if yes, please also delete it.
(Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
Please refer to this article about how to back up and restore the registry in Windows)

Then please re-install Microsoft 365 apps on a PC, restart PC to check this issue.


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Chris-4250 answered ·

No I do not deploy to VDI environments.
I downloaded ODT and ran several different configuration files and still Teams does not install.
Why would I need to exclude Skype for Business? I have no problem with that being installed. My problem is that Teams is not installing.

I tried manually including Teams like you do if you want Visio to be included and that doesn't work either. Just edited the default xml below. I dunno why Teams does not install with the rest of Office. It is quite annoying though that this does not just simply work...


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@Chris-4250

Thanks for your response.

Why would I need to exclude Skype for Business? I have no problem with that being installed. My problem is that Teams is not installing.

Based on my test, after finishing installing Office, I restart the PC and find that in addition to the automatic installation of Teams, Skype for Business may also run in the background to prompt user to log in.
So I suggest you remove Sky for Business to rule out the factors that Sky occupy the computer network and hardware resources.

I tried manually including Teams like you do if you want Visio to be included and that doesn't work either.

We could not add Teams like Visio in XML file, as there is no product ID that ODT supports for Teams. Teams is included as part of new installations of Microsoft 365 Apps.


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@Chris-4250 ,
I modified my previous reply, please have a look.
We need to ensure it is a clean environment to install Teams.

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RahulJindal-2267 avatar image
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RahulJindal-2267 answered ·

Are you installing the application for a User or a System?

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It is being installed for the system.

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Anything in the logs? When the installation starts, a log file will be available in %Temp% or %WinDir%\Temp and should be named [ComputerName]-[Date]-[Time].log

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I don't see any errors in the logs that stick out to me, but I also am not sure what I should be looking for when it comes to Teams not installing.


I see the below that shows ""Data.PreventTeamsInstallGPO": false" so I know that it isn't failing to install teams because of gpo setting.
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The only other time that Teams is mentioned in the log:

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I did notice that a "Teams Machine-Wide Installer" keeps showing up in add/remove programs after I run the office deployment tool but not sure what it is there for because it sure isnt installing teams.

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