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GaborVarga-6285 avatar image
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GaborVarga-6285 asked GaborVarga-6285 answered

Cannot log on to azure tenant

Hi,

I have created recently a new Azure tenant. My account was the only account, because the tenant was under configuration. On the first logon, the tenant forced me to configure MFA. I perfomed it, and configured the Authenticator app only.
The problem is, that my phone (where the authenticator app was running) got broken, and cannot be turned on anymore. I cannot log on to my tenant, because I cannot perform the MFA. I have no alternative method. There are no other administrators in the tenant, who can remove my MFA settings in order to I could reenroll on an other way.

Any ide what should I try?

Thanks for any advice or help!

Gabor

azure-ad-multi-factor-authenticationazure-ad-tenantazure-ad-user-management
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MarileeTurscak-MSFT avatar image
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MarileeTurscak-MSFT answered vipulsparsh-MSFT commented

Hi @GaborVarga-6285,

I'm sorry to hear that you are locked out! You said that there are no other admins on the tenant and if that's the case you can reach out to Azure Data Protection, who can help you with this. Their number is (866-807-5850)

If there are additional global admins on the tenant they will ask you to reach out to the other admins for help.

Hope this helps! Feel free to email me at AzCommunity@microsoft.com if you have any issues getting this resolved with them.

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Can you please give me az e-mail contact for that team?

Thanks in advance!

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@GaborVarga-6285 That team does not have any external facing email option to reach out to. However you can reach them via private messaging over a thread as per :
https://answers.microsoft.com/en-us/msoffice/forum/all/the-only-admin-account-is-blocked-to-access-the/4f8336ec-1934-41c7-aa08-bbb492b3880c

Post a question there and they will reach out for further help.

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GaborVarga-6285 avatar image
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GaborVarga-6285 answered

Hi,

Azure Data Protection team could help me how to get in my tenant again.

Thanks for your help!!!
Have a nice weekend!

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