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SG-1042 avatar image
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SG-1042 asked ChukwudiAnike-8826 answered

Error 135011

Hi

Firstly my email account (Microsoft 365 on GoDaddy) was not connecting to my outlook. After several hours of trying various things, I went into my account settings and disabled the device. Now not only is it not connecting, I am unable to reconnect. Please see the error message. Appreciate your help. 30928-error.jpg


office-outlook-itpro
error.jpg (23.8 KiB)
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Monalla-MSFT avatar image
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Monalla-MSFT answered

Office 365 is not supported on Microsoft Q&A. Please post your question on Office 365 Support community here: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_dep365-mso_o365b/welcome-to-the-office-365-support-corner/1d34c2dd-98ca-44be-8cd2-625891f1c000

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JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT commented

Hi @SG-1042,

I went into my account settings and disabled the device.

How did you disable the device(by personal portal or others)?

According to your description, you have disabled the device, and as I know, the error 135011 is actually caused by “Device used during the authentication is disabled.”, which may cause your issue.
31039-snipaste-2020-10-09-09-43-51.png

In order to re-enable the disabled device, it's suggested to contact with your administrator to change the settings in Azure AD(Azure AD admin center > Azure Active directory > Devices) like below.
31203-snipaste-2020-10-09-10-58-19.png

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Hi @SG-1042
Does this issue have any upgrades? If it has been resolved, please click "Accept as answer" to mark useful post or share your solution, your action would benefit others who have similar issues. If you have any questions or need further assistance, please feel free to post back. Thanks!

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Hi @SG-1042,
Has your issue been solved after so long?
If so, please cilck Accept Answer for the helpful response.Thanks for your understanding.

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ChukwudiAnike-8826 avatar image
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ChukwudiAnike-8826 answered

HAving the same issue

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