Error 135011

Question

Hi

Firstly my email account (Microsoft 365 on GoDaddy) was not connecting to my outlook. After several hours of trying various things, I went into my account settings and disabled the device. Now not only is it not connecting, I am unable to reconnect. Please see the error message. Appreciate your help.

Answer 1

Office 365 is not supported on Microsoft Q&A. Please post your question on Office 365 Support community here: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_dep365-mso_o365b/welcome-to-the-office-365-support-corner/1d34c2dd-98ca-44be-8cd2-625891f1c000

Answer 2

Hi @SG ,

I went into my account settings and disabled the device.

How did you disable the device(by personal portal or others)?

According to your description, you have disabled the device, and as I know, the error 135011 is actually caused by “Device used during the authentication is disabled.”, which may cause your issue.

In order to re-enable the disabled device, it's suggested to contact with your administrator to change the settings in Azure AD(Azure AD admin center > Azure Active directory > Devices) like below.

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Answer 3

HAving the same issue

Answer 4

Hi, the question is, because i have one computer in the company thats every day have the error 135011. Every days i enable the device, start to work porperly, but everydays the divice disable, so i need to enable manually every mornings. Can you tell me how can i enable de device permanently???